Shop Manager

Midlands Air Ambulance; Halesowen; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading charity organization is seeking an innovative Shop Manager in Halesowen. Responsibilities include managing operations, staff, and financial records of the charity shop. Ideal candidates will have experience in charity or retail sectors, strong leadership skills, and the ability to inspire a team. If you align with the mission of saving lives, we welcome your application. Please apply with your application form and a covering letter to [e-mail].

Qualifications

• Experience in leading a team and managing a charity shop.
• Strong retail knowledge and experience.
• Demonstrating emotional intelligence and team motivation.

Responsibilities

• Manage all aspects of running the charity shop.
• Oversee staff and volunteers, ensuring compliance with legislation.
• Promote the work of the charity and work to budgeted sales targets.

Skills

Team leadership

Retail management

Customer service

Communication skills

Stock management

Job description

About Midlands Air Ambulance Charity (MAAC)

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Our Core Organisational Divisions

Emergency critical care service

Our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme

We raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

Retail network

We have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

Training provider

We deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.
The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

Vision

Saving Lives by Saving Time - Today, tomorrow, and in the future.

Mission

To patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

Values

Receptive, Recognition, Relevant, Respectful and Responsible

About the role

We are seeking a dynamic and innovative person to manage our Brand New Charity Shop in Halesowen. You will be responsible for all aspects of running the charity shop, including staff, volunteers, customer service, stock management, financial records, administration, compliance with current legislation. Promoting the work of the Midlands Air Ambulance Charity the Manager will work to budgeted sales targets and will be expected to control shop expenditure.

About you

You will have experience of leading a team, line management and shop management within the charity or not for profit sectors supplemented by significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise and delegate, as well as bringing excellent communication skills with the confidence to support internal and external stakeholders. You will be responsible for developing the charities vision and for recruiting and managing a team of employees and volunteers and conducting regular performance reviews. If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application.

How to apply:

Please complete the application form alongside this post and send it in with a covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send it to [e-mail]

Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscious bias, encouraging equality and diversity among our workforce.

Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).