Sales Assistant

Midlands Air Ambulance; Halesowen; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A regional charity organization located in Halesowen is seeking an experienced retail supervisor to assist in managing a new charity shop. This role includes supervising volunteers, handling customer service, and overseeing stock management. Candidates must have significant experience in retail and charity sectors, possess excellent communication skills, and be able to work independently. Weekend availability is essential, as you'll take charge when the shop manager is absent. Join our inclusive team to help support life-saving services.

Qualifications

• Experience supervising in the charity or non-profit sector.
• Significant knowledge and experience in retail.
• Ability to inspire and motivate team members.

Responsibilities

• Assist the Shop Manager with all aspects of the charity shop.
• Manage the shop operations during weekends.
• Promote Midlands Air Ambulance Charity's mission and values.

Skills

Supervision experience

Retail knowledge

Strong team player

Excellent communication skills

Customer service

Job description

About Midlands Air Ambulance Charity (MAAC)

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

Emergency critical care service

– our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme

– we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

Retail network

– we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

Training provider

– we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.

The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

Vision

Saving Lives by Saving Time – Today, tomorrow, and in the future.

Mission

To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

Values

Receptive, Recognition, Relevant, Respectful and Responsible

About the role

We are seeking an outstanding candidate to join our Brand New store in Halesowen. To assist the Shop Manager with all aspects of the charity shop, including volunteers, customer service, stock management, financial records, administration, compliance. Promoting the work of the Midlands Air Ambulance Charity and take responsibility of managing the shop on a Sunday and when the shop manager is absent. Please note you may be required to work some weekends.

About you

You will have experience of supervising and working within the charity or not for profit sectors alongside significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise as well as bringing excellent communication skills with the confidence to provide excellent customer service internally and externally. As the role may involve lone working applicants should be over 18 years of age.

If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application. You will join a friendly and inclusive team which provides support for the charity’s vital life‑saving service.

Please refer to the job description and person specification for further information.

How to apply:

Please complete the application form alongside this post and send in with a covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send to [e-mail]

Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscious bias, encouraging equality and diversity among our workforce.

Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).