Senior Sales Associate (Key Holder)

Reiss Ltd.; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading luxury retailer in Greater London is seeking a Senior Sales Associate (Key Holder) to deliver exceptional customer service and support sales goals. This full-time position requires flexibility on weekends and a passion for luxury products. The ideal candidate should have excellent communication and organizational skills and experience in a customer-facing role. Employees enjoy perks like a business wear allowance, generous discounts, and career development opportunities.

Benefits

Seasonal business wear allowance

Generous employee discount

Rewarding commission structure

Wellbeing and financial support

Fitness discounts

Family friendly policies

23 days annual leave

Career development opportunities

Qualifications

• Passion for premium or luxury products.
• Previous experience in a customer-facing environment.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver premium and tailored customer service experience.
• Provide in-depth knowledge of the brand and products.
• Act as a Reiss Brand Ambassador.

Skills

Excellent customer service skills

Flexibility and adaptability

Communication and interpersonal skills

Organisational and decision-making skills

Team player

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

As part of our Retail team, you’ll be joining our store on the Victoria, London, as our Senior Sales Associate (Key Holder), on a full-time basis. You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals. This person will be required to be flexibility towards the end of the week/ weekend.

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Maintaining visual standards
• Acting as a Reiss Brand Ambassador

What you’ll ideally bring to the role

• A passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding commission structure
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 23 days annual leave, increasing to 25 days after 2 years’ service
• Employee referral scheme
• Career development opportunities

Apply now to start your story at Reiss…

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.