Senior Sales Associate

Reiss Ltd.; Greater London; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading luxury retail brand is seeking a Senior Sales Associate in Richmond, London. In this role, you will provide exceptional customer service and support operational goals. Ideal candidates have a passion for luxury products and good communication skills. The position offers a part-time contract of 24 hours per week, along with benefits like an employee discount, wellness support, and career development opportunities. Join us to help elevate customer experiences.

Benefits

Seasonal business wear allowance

Generous employee discount

Commission structure

Wellbeing support

Fitness discounts

Annual leave

Career development opportunities

Qualifications

• Experience in a customer-facing environment.
• Passion for premium or luxury products.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional customer service.
• Support management to achieve sales goals.
• Maintain visual standards of the store.

Skills

Customer service skills

Communication skills

Team player

Organizational skills

Interpersonal skills

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise.

With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.

What's the role about?

As part of our Retail team, you'll be joining our store in Richmond, London as our Senior Sales Associate on a fixed term basis for 24 hours per week.

You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Maintaining visual standards
• Acting as a Reiss Brand Ambassador

What you’ll ideally bring to the role

• A passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer's eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding commission structure
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 23 days annual leave, increasing to 25 days after two years service
• Employee referral scheme
• Career development opportunities

Apply now to start your story at Reiss…

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us.

Even if you feel you don't tick all the boxes, we’d still like to hear from you.