Print Shop Manager

ABC Imaging LLC; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A global printing and media company is seeking a proactive Print Shop Manager in Greater London. This role requires at least 3-5 years of experience in the printing industry and expertise in large format printing. The successful candidate will lead the team, manage customer escalations, and ensure smooth shop operations. Strong leadership and customer service skills are essential. Join our committed team to enhance productivity and customer satisfaction.

Qualifications

• Minimum 3-5 years' experience in a related field.
• Expert knowledge of equipment and materials used in printing.
• Exceptional leadership skills to motivate and manage a team.

Responsibilities

• Oversee shop operations and provide managerial support.
• Organize workforce and monitor job production.
• Train staff on production procedures and techniques.
• Manage inventory and maintain equipment.

Skills

Printing Experience

Large Format Printing

Leadership

Customer Service

Organizational Ability

Education

High school diploma or equivalent

Job description

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

POSITION SUMMARY

We are currently seeking a proactive and experienced on-site Print Shop Manager who has experience within a printing industry, who can become an integral member of the team.

*Printing Experience and Large Format Printing is Required! *

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Partners with shop and remote leadership to provide administrative and managerial support for the designated shop
2. Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hour’s situation
3. Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info
4. Contacts clients with questions on specifications and/or questions regarding print job submitted
5. Ensures all project deadlines are met, and associated cost budgets are adhered to
6. Trains shop staff on proper production procedures and techniques
7. Ensure that the equipment is properly maintained and upgraded. Recommend new acquisitions that will increase productivity
8. Manage inventory and organization of supplies
9. Resolves all customer escalations in a professional manner
10. Fills in for various departments as needed.
11. Other duties as assigned

EDUCATION, EXPERIENCE & SKILLS REQUIRED

1. High school diploma or equivalent
2. At least 3 – 5 years’ experience in a related field
3. Experience with Grand Large Format Printing
4. Strong leadership ability to motivate employees
5. Superior customer service ability and experience in working with customers both over the phone and in person
6. Ability to communicate effectively with employees when delegating work and explaining procedures and processes
7. Expert knowledge of equipment and materials
8. Ability to speak knowledgeably about department capability and company to potential and existing clients
9. Highly developed organizational ability
10. Ability to handle multiple tasks without losing focus