Associate Director, Customer Intelligence Specialist

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading data insights company is looking for a Customer Intelligence Specialist in London. This role involves overseeing the accuracy and enrichment of customer data, operationalizing the Ideal Customer Profile, and collaborating with cross-functional teams. The ideal candidate has at least four years of relevant experience, strong analytical skills, and a passion for data quality. The company offers a hybrid work environment and numerous benefits to promote employee wellbeing.

Benefits

Hybrid Work Environment

Learning and Development Opportunities

Retirement Planning and Tuition Reimbursement

Comprehensive Healthcare

Family-friendly Policies

Employee Resource Groups

Paid Volunteer Days

Qualifications

• Minimum of four years of experience in Customer Success Operations or related field.
• Strong understanding of revenue technology and customer data platforms.
• Proactive problem-solving abilities.

Responsibilities

• Oversee daily management of customer data for accuracy.
• Collaborate on defining and maintaining Ideal Customer Profile (ICP) criteria.
• Lead data enrichment initiatives, resolving duplicates and inaccuracies.

Skills

Attention to detail

Analytical skills

CRM Operations

Data management

Basic SQL query skills

Job description

Overview

Fitch Solutions is currently seeking a Customer Intelligence Specialist based out of our London or New York office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You\u2019ll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

About the Team

Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.

We are looking for a diligent and detail-oriented Customer Intelligence Specialist to play a crucial role in ensuring the accuracy and usability of our customer data. You will be instrumental in monitoring customer data quality, operationalizing our Ideal Customer Profile (ICP), and driving the effective activation of customer insights across our key sales, success and marketing enablement platforms. If you have a passion for clean data, a knack for operationalizing strategies, and thrive in a dynamic environment, this is the perfect role for you.

How Youll Make an Impact

Data Quality & Enrichment

• Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems.
• Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems.
• Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles.
• Collaborate with cross-functional teams (e.g., Rev Ops, Marketing Ops, Technology) to align data processes and strategies.
• Enforce data governance and compliance with global privacy regulations, monitoring data usage and access controls.
• Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance.
• Ensure ICP insights are effectively applied in sales enablement tools and content targeting.
• Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence.
• Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing.
• Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms.
• Deliver actionable insights and ad-hoc analysis to support commercial and strategic initiatives.

You May Be a Good Fit If

• A minimum of four years\' experience within Customer Success Operations, CRM Operations, data management, or related field.
• Strong attention to detail with a proven ability to identify data inconsistencies and errors.
• A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
• Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions.
• Adept at quickly learning and navigating new software platforms.
• Proactive and resourceful in solving operational challenges.
• Clear and concise communicator, able to explain data concepts and processes to business users.
• Collaborative team player with experience working across multiple departments.
• Basic SQL query skills or a strong willingness to learn for data validation and exploration

What Would Make You Stand Out

• Demonstrable experience driving innovation in data to deliver a differentiated client experience.
• Have worked within complex B2B enterprise environments, particularly high-growth or transformation-focused environments.
• Knowledge of global data privacy laws and enterprise data security best practices.

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.