Workshop Controller & Team Lead – Wigan

Chorley Group; Wigan; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive dealer in Wigan is seeking a Workshop Controller to organize technician workflow and enhance customer service. This full-time role requires experience in running a workshop, preferably with franchised dealers, and strong process management skills. Ideal candidates will possess computer literacy and a passion for improving team performance. The position offers benefits including increased holiday with service and health coverage.

Benefits

Holidays that increase with length of service

Birthday off work

Life and Health benefits

Pension

Cycle Schemes

Staff Discounts

Qualifications

• Experience in managing workflow and customer satisfaction.
• Passion for continuous improvement and teamwork.

Responsibilities

• Maintain customer relationships.
• Manage processes for workshop efficiency.
• Liaise between parts and service teams.
• Diagnose problem vehicles.
• Handle daily warranty tasks.

Skills

Experience running a busy workshop

Kerridge and/or RTC knowledge

Good level of computer literacy

Ability to work under pressure

Franchise experience

Job description

A leading automotive dealer in Wigan is seeking a Workshop Controller to organize technician workflow and enhance customer service. This full-time role requires experience in running a workshop, preferably with franchised dealers, and strong process management skills. Ideal candidates will possess computer literacy and a passion for improving team performance. The position offers benefits including increased holiday with service and health coverage.