Dispatch Manager

Branded Garden Products; Paignton; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading garden product company in Paignton seeks a Dispatch Manager to oversee dispatch operations and ensure timely product delivery to customers. The role includes managing a team, coordinating with sales, and maintaining compliance with health and safety regulations. The ideal candidate will have experience in Horticulture or FMCG and knowledge of ERP systems. This position is crucial for optimizing productivity and ensuring quality standards are met.

Qualifications

• Experience managing dispatch operations in Horticulture/FMCG.
• Familiarity with ERP systems for operational effectiveness.
• Understanding of Continuous Improvement methodologies.

Responsibilities

• Oversee dispatch operations for timely delivery.
• Manage the dispatch team and ensure productivity.
• Coordinate with sales for efficient product intake.
• Monitor dispatch productivity metrics for improvement.
• Ensure compliance with Health and Safety practices.

Skills

Dispatch operations management

Team management

ERP systems

Health and safety compliance

Continuous improvement methodologies

Education

A level or equivalent

Job description

The Dispatch Manager is responsible for overseeing the efficient and timely dispatch of products to customers, ensuring quality standards and delivery schedules are met. Additionally, the role holder has overall responsibility for efficiency and productivity of the dispatch function. This role involves managing the dispatch team, coordinating with sales teams, and maintaining compliance with health, safety, and industry regulations.

• Plan and manage dispatch operations to ensure accurate and timely delivery of products to customers. Ensure KPIs are understood by all teams and targets are being met
• Monitor processes, people, and outputs to ensure tasks are conducted in the most efficient way possible, with overall responsibility for productivity
• Responsibility for allocated resources to ensure correct staffing levels throughout the season, which meet budget and delivery promise, recognizing fast-moving changes in workload demand
• Working closely with Buying and Stock Management teams to plan product intake and turnaround, including understanding and awareness of site held stock needs and transfers between sites
• Ensuring dispatch processes allow maximum efficiency within warehousing and picking/packing processes and recommend ERP system improvements accordingly
• Report on dispatch productivity metrics and identify areas of improvement and solutions
• Line management of staff including training and performance monitoring
• Manage warehouse, including Goods In and outside space to maximise use
• Conduct weekly site walks and managing actions to ensure they are completed in a timely manner
• Implementation of any new policies and procedures affecting the Operations department
• Ensure Health and Safety practices for allocated area are carried out as required including housekeeping, training, manual handling and risk assessments
  

Qualifications

• Previous experience of managing dispatch operations within Horticulture/FMCG/fresh product industries or similar
• Experience of ERP systems
• Working knowledge of CI methodologies
• Educated to A level (or equivalent or qualified by experience)