Lux Spa Therapist – Wellness & Guest Experience Lead

InterContinental Hotels Group PLC; City of London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel group in London seeks a Spa Therapist to ensure excellent guest experiences through high-quality treatments and services. Candidates should have at least 3 years of experience in luxury spas, a relevant diploma, and strong customer service skills. Knowledge of various beauty technologies is essential. Join us in delivering exceptional wellness experiences at our esteemed establishment.

Qualifications

• At least 3 years’ experience in a luxury spa or health club.
• Proven references in a similar role.
• Fluent in English; additional languages preferred.

Responsibilities

• Perform spa menu face and body treatments.
• Maintain cleanliness, safety, and hygiene of the spa.
• Provide excellent guest service at all times.
• Upsell facilities and maintain treatment room supplies.

Skills

Spa menu face and body treatments

Customer service

Upselling

Cleanliness and hygiene standards

Education

High school diploma or equivalent

Hospitality diploma/degree from recognized school

Graduated or broad knowledge on anatomy and physiology

Tools

Beauty technology (facial, nail)

Job description

A leading hotel group in London seeks a Spa Therapist to ensure excellent guest experiences through high-quality treatments and services. Candidates should have at least 3 years of experience in luxury spas, a relevant diploma, and strong customer service skills. Knowledge of various beauty technologies is essential. Join us in delivering exceptional wellness experiences at our esteemed establishment.