Service Delivery Supervisor

APCOA PARKING UK; Luton; On-site; GBP 35,000; Full time

Job summary

A parking management company is seeking a Service Delivery Supervisor for Luton Airport. The role requires supervising day-to-day operations, planning staffing, and managing customer interactions. Candidates need recent team management experience and excellent communication skills. This full-time role entails a 4 on 4 off shift pattern, offering a competitive salary and opportunities for growth. Ideal for motivated individuals with strong organization abilities and customer service backgrounds.

Qualifications

• Recent team management experience is essential.
• Extensive customer service experience is required.
• Excellent written and verbal communication skills necessary.
• Strong knowledge of MS Office is crucial.
• Ability to motivate and manage a team effectively.

Responsibilities

• Monitor and manage day-to-day operations at Luton Airport.
• Plan and allocate staff resources across operations.
• Be the first point of contact for customer issues.
• Maintain communication with management to resolve issues.
• Represent the company positively in all interactions.
• Organize and motivate the team on shift.
• Perform cash collection and processing tasks.
• Serve as primary contact for clients and suppliers when necessary.

Skills

Team management experience

Customer service experience

Excellent written and verbal communication skills

MS Office proficiency

Motivational skills

Job description

Overview

Service Delivery Supervisor - Luton Airport – Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20 Per Annum

Are you an experienced supervisor? Do you have experience motivating and managing a team? Do you have a full UK driving license?

If you answered yes to these questions, then read on!

An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Supervisor. This role is vital to support the day to day operations within the Airport. You will be responsible for assisting the SMD with managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer. Please note the working shift pattern for this role is 4 shifts on then 4 off - 2 days shifts then 2 night shifts.

Responsibilities

• To monitor and manage the day-to-day operations, consisting of car parks, Priority parking and the bussing operation, along with the SDM on shift, taking the lead in their absence.
• To plan and allocate staff across the entire operation, ensuring resources are deployed to the areas of most need during the working day.
• To be first point of contact for any customer issues that arise on site.
• To maintain strong communications and consult daily with the Operations Manager, Service Delivery Manager & Transport Supervisor/Manager, seeking assistance and agreeing on actions to resolve outstanding issues.
• To maintain a standard of attitude and behaviour that will always represent the company in the best possible light.
• To comply with company policy and procedures, health and safety law and other relevant legislation.
• To organise, manage, and motivate the team on shift across the APCOA operation.
• To carry out the cash collection, processing, and associated tasks on site.
• To be the primary contact for all clients and suppliers in the absence of the SDM and take on any responsibilities of the SDM.

What you’ll bring

• Recent team management experience.
• Extensive customer service experience.
• Excellent written and verbal communication skills.
• Excellent working knowledge of MS Office.
• Ability to motivate and manage a team.

Does this sound like you?

Click “apply” now and one of our team will be in touch soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.