Night Support Mentor

Social Interest Group; Luton; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A dedicated support organization in Luton is seeking a passionate Night Support Mentor to provide trauma-informed support to women facing significant challenges such as substance dependency. This role involves holding a caseload, conducting personalized sessions, and fostering trusting relationships to encourage positive change. Candidates must embody empathy and have experience with complex backgrounds. Fixed term contract with 37.5 hours per week, working in various shifts. This is an opportunity to make a meaningful impact in the lives of vulnerable women.

Qualifications

• Post holder must be female due to occupational requirement.
• Experience in support roles for individuals with complex needs.
• Ability to work proactively in trauma-informed settings.

Responsibilities

• Conduct key work sessions tailored to resident needs.
• Carry out welfare and general living checks regularly.
• Encourage residents' participation in activities.

Skills

Empathy and compassion

Experience with complex backgrounds

Understanding of domestic abuse

Job description

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Location: Luton. Unfortunately, this service does not have step free access.

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 20:30 - 8:00. You may be required to work outside these hours depending on service and resident requirements, including weekends and bank holidays.

About the Role

We are looking for a dedicated Night Support Mentor to join us in delivering person‑centred and bespoke trauma‑informed support to women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person‑centred care, you’ll play a vital role in empowering women to rebuild their lives and embrace brighter futures.

In this role, you will work within a 24 hour service which provides person‑centred support to our residents, ensuring their safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency, and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them achieve their goals and aspirations through tailored one‑to‑one sessions, group sessions, in‑and‑out‑of‑service activities, and general wellbeing check‑ins.

Responsibilities

• Hold a caseload and conduct key work sessions personalised to resident needs.
• Carry out regular welfare, safeguarding and general living checks.
• Encourage residents to take part in activities and events both within the service and in the community.
• Keep support plans up to date on a regular basis.
• Work closely with the rest of the team to provide overall excellent service delivery, supporting their caseloads and other tasks as necessary.
• Build trusting professional relationships with residents, helping them achieve their goals and aspirations through tailored sessions and activities.
• Focus on empowering residents to take control over their lives and meet their personal goals.

About You

We are passionate about working in a supportive, solution‑focused, and trauma‑informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated, and proactive individuals who are dedicated to making a positive difference.

• Occupational requirement: post holder must be female.
• Experience working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs.
• Empathy and compassion for residents and the challenges they face.
• Experience with or understanding of domestic abuse and the