Public Area Cleaner

Hilton Worldwide, Inc.; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job description

Job Description

Public Area Cleaner (Job Number: HOT0CBW9)

Work Locations

Hilton London Canary Wharf Hotel, South Quay, Marsh Wall London E14 9SH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

A WORLD OF REWARDS

• Hourly Rate of £13.39
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

THE ROLE

A Public Area Cleaner is responsible for ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience while managing customer issues and undertaking regular deep cleaning tasks.

What will I be doing?

As a Public Area Cleaner, you are responsible for ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Cleaner will also be required to manage customer issues and undertake regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure cleanliness of all public areas
• Carry out lost property procedure
• Manage customer service issues quickly and effectively
• Manage master keys in his/her possession
• Undertake regular deep cleaning tasks, e.g. monthly deep cleaning and carpet shampooing
• Report maintenance issues to Maintenance/Engineering Department
• Check public areas and toilets taking remedial action where necessary
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out any other reasonable task set by the hotel's management

What are we looking for?

A Public Area Cleaner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a similar position or industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.