Personal Injury Claims Handler

Direct Line Group; Leeds; Hybrid; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading legal service provider in the UK is looking for a Motability Personal Injury Claims Handler based at their Leeds office. This position offers a 12-month fixed-term contract with hybrid working options. Candidates should have experience in handling Fast Track RTA claims and possess strong communication skills to engage effectively with clients. The role emphasizes delivering high-quality legal advice and achieving personal and departmental targets while ensuring exceptional client service.

Benefits

50% off home, motor, and pet insurance

Health and Dental insurance options

EV car scheme for leasing electric vehicles

Employee discounts and cashback

Flexible benefits scheme

Qualifications

• Experience in handling personal injury claims within an insurance or law firm environment.
• Ability to manage a mixed caseload of claims effectively.
• High attention to detail and ability to meet targets.

Responsibilities

• Handle Motability RTA claims and support clients throughout their cases.
• Work collaboratively with your team to achieve departmental targets.
• Ensure high-quality service and legal advice in line with policies.

Skills

Fast Track RTA claims handling experience

Knowledge of OIC and MOJ Pre-Action Protocol

Knowledge of Tariff and Non-Tariff valuations

Strong communication skills

Ability to work under pressure

Job description

Motability Personal Injury Claims Handler

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice‑line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.>

A fantastic opportunity has become available within DLG Legal Services, as a Motability Personal Injury Claims Handler. The role is offered on a 12 Months Fixed Terms Contract basis and will be based at our Leeds office (smart hybrid working).

What you'll be doing:

Reporting to your Team Leader, you will be joining our dedicated Motability RTA team dealing with a mixed caseload of OIC, MOJ, complex, Fast Track claims along with Part 8 Litigated cases. You will have the ability to develop your existing experience to litigate on post‑whiplash reform cases where quantum and liability are disputed. You will sympathise with the needs of your clients to ensure a high‑quality service is provided and accurate legal advice is given in accordance with our policies and procedures.

You will work to achieve personal and department‑wide targets whilst adhering to our service level agreements.

We expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and growing the client's positive experience through continuous improvement initiatives.

Skills and Experience:

• Fast Track RTA claims handling experience with personal injury, within an insurance company or law firm environment.
• A working knowledge of OIC and MOJ Pre‑Action Protocol and Civil Procedure Rules for Personal Injury Claims.
• A working knowledge of Tariff and Non‑Tariff valuations, JC Guidelines for the assessment of general damages in personal injury cases.
• Strong communication skills and able to engage effectively with clients.
• Working towards and achieving defined business targets and measures.
• Able to work well under pressure whilst retaining high attention to detail.

Home Working: Hybrid model (2 days from the office, 3 days from home)

Working hours: 35 hour per week (Monday – Friday)

Benefits

We recognise we wouldn't be where we are today without our colleagues – that's why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback

Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live – and supporting you with the things that matter both in and outside work.

The Basics

• Holidays – 22 days rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days.
• Pension – Company contributions of 9% of your salary towards your pension.
• Income protection – 50% of your salary for 5 years.
• Life assurance – Cover at four times your salary.

Discounts

• Breakdown cover – Free Green Flag coverage.
• Insurance – 50% off Direct Line Group products in motor, home and pet when named on the policy.
• Shopping – Discounts and cashback savings across hundreds of other brands.

Flexibility

• Flexible benefits scheme – Adjust your income protection, life assurance and benefits package through our scheme.
• Salary sacrifice – For fully electric and plug‑in hybrid cars, and for private dental and medical cover.
• Parental leave – Enhanced maternity, paternity, shared parental and emergency dependant leave.

Wellbeing

• Employee Assistance Programme (EAP) – Information on financial and mental wellbeing and emergency support.
• Mental health first aid – Trained MHFA providers for support whenever you need them.
• Volunteering opportunities – Through our partnership with Neighbourly.
• Donation matching – Up to £50 a month to match contributions to your local community.

Our people at DLG Legal Services are saying

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Everyone's so committed and genuinely authentic and I'm immensely proud to be part of a company that sets standards and leads the way.

One surprising thing I've learned is how adaptable and resilient the organisation is. We always find innovative solutions that push us forward.

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We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

We're here for our customers when they need us, providing expert legal support during life's toughest moments. From personal injury claims to securing fair compensation, we handle every case with care, empathy, and efficiency – making a real difference when it matters.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.