Post Office Counter Manager Convenience

Morrisons; Leominster; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading retail company in Leominster is seeking a Post Office Counter Manager to oversee operations and enhance customer experience. You will be responsible for leading a team, ensuring effective service delivery, and collaborating with management for store performance. Ideal candidates have experience in fast-paced environments and strong leadership skills. This role offers a competitive salary and comprehensive benefits, including discounts and pension schemes.

Benefits

15% colleague discount at Morrisons stores

Contributory Pension

28 days holiday

Access to Health & Wellbeing support

Qualifications

• Prior experience in retail or service-focused roles is advantageous.
• Ability to create a successful team culture and deliver excellent customer service.
• Passion for hands-on support in team objectives.

Responsibilities

• Lead the team to enhance customer experience in line with company brand.
• Collaborate with Store Manager for commercial performance improvement.
• Manage recruitment, training, and development to build a strong team.

Skills

Experience in fast-paced environments

Ability to coach and motivate a team

Strong communication and influencing skills

Job description

About the role

As a Post Office Counter Manager, you will lead your team to ensure the store is a great place for people to work and shop. Providing excellent customer experience you will ensure every aspect of the Post Office services we offer are delivered effectively and within Post Office Ltd guidelines.

Reporting to the Store Manager you will be responsible for:

• Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better.
• Working with the Store Manager to get the best out of the store’s commercial performance, always thinking of new ways to improve our offering.
• Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service.
• Building and managing relationships, understanding the important role your Post Office plays in supporting the local community.

About you

Our Post Office Counter Managers typically have prior experience in fast paced, service focused environments, such as Retail. This isn’t a must have but you’ll definitely need experience in the following.

• Experience of dealing with financial products is advantageous but not essential.
• Ability to coach, motivate and inspire in order to create a successful team culture.
• Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things.
• A passion for rolling up your sleeves to support the team in delivering the store objectives.

We are an equal opportunities employer and welcome applications from all sections of the community.

If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How do we say thank you?

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes:

• 15% colleague discount at Morrisons Daily & Morrisons Supermarket stores
• Contributory Pension
• 28 days holiday (inclusive of bank holidays)
• Access to Health & Wellbeing support

As a Post Office Counter Manager your hours are generally 09.00-17.30 Monday - Friday and Saturday’s 09.00-13.00.

Please note, successful candidates will be required to complete a P250 check as part of our pre-employment checks. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment.

About us

About the company

Morrisons acquired the McColl’s business in 2022. Our convenience proposition consists of a

network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl’s, Martins and R S McColl stores across England, Scotland, and Wales.

Our Convenience business has huge plans – by the end of 2023 we aim to have converted over 700 of the McColl’s stores to Morrisons Daily. We won’t stop there, we plan to convert and acquire more stores in the future.

Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we’re always available when customers need us.