Post Office Manager

Lincolnshire Co-op; Grimsby; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A community-focused cooperative in Grimsby is seeking a Post Office Manager to lead the branch in delivering excellent customer service and managing operations. You will inspire your team while ensuring targets are met and provide a friendly atmosphere for customers. Ideal candidates will have prior retail leadership experience and a strong customer service ethic. This role comes with benefits including up to 30 days annual leave, a pension scheme with employer contributions, and opportunities for career development.

Benefits

Up to 30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discount rates

Annual discretionary bonuses

Free tea and coffee provisions

Wellbeing initiatives and community engagement opportunities

Qualifications

• Previous experience in a Post Office or similar retail environment.
• Experience of leading and developing a team to meet and exceed targets.
• A friendly and approachable manner prioritizing customer experience.
• Strong coaching and mentoring skills.

Responsibilities

• Manage day-to-day operations of the Post Office.
• Ensure excellent customer service and inspire the team.
• Handle letters, parcels, and customer transactions.

Skills

Customer-focused approach

Leadership skills

Excellent communication skills

Team development

Job description

About the role

Working in a post office is not just about selling stamps, our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance and so much more, we’re here for our customers to help them get things done!

As one of our Post Office Managers you’ll combine a community spirit and a passion for customer service, working alongside your team to serve your community, keep customers happy and ensure your branch hits its targets. Taking pride in your team, you’ll be building an inclusive culture that encourages engagement and personal development, for colleagues to reach their full potential. In this role you’ll take full ownership of your Post Office, you’ll experience the thrill of hitting targets, solving problems, and reaching your potential. Some of your duties will include (but are not limited to):

• Being responsible for the performance and day‑to‑day running of your Post Office
• Ensuring and providing excellent customer service, setting the standard for your team and inspiring them to achieve it
• Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications and car tax

Leading by example, you’ll be coaching your team to be passionate and knowledgeable about Post Office products and services, building our brand and providing customers with fantastic and efficient service to ensure they come back for more.

We require all colleagues working within our Post Office trading area to complete a P250 check before starting with the Society.

About You

Our Post Office Managers are role models for their teams, and therefore need to be enthusiastic and motivating leaders. You'll be proactive in your approach to deliver superb customer service and promote your store’s performance, to ensure our customers and members have the best experience possible. You’ll need to show us:

• Previous experience in working in a Post Office or similar retail environment
• Experience of leading and developing a team to meet and exceed targets
• A customer‑focused, friendly and approachable manner, prioritising the customer experience always so they keep returning to your branch
• Excellent communication skills and an engaging leadership style; being a strong coach and mentor to all colleagues

Benefits

This is a great opportunity to develop your Post Office career and make a difference to the lives of our communities. In addition to working for a growing co‑operative business, we offer our colleagues fantastic benefits, including:

• Up to 30 days annual leave (pro‑rata) including bank holidays
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work
• Wellbeing initiatives and community engagement opportunities

We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your experience grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community‑focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.