Quality Assurance Lead

Axe Valley Home Care Limited; Seaton; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A domiciliary care provider in Seaton is seeking a Quality Assurance Lead to join their management team. The role involves overseeing care quality, conducting audits, addressing complaints, and ensuring compliance with CQC standards. Candidates should have experience in domiciliary care and a good understanding of quality assurance processes. This position offers a competitive salary starting at £15 per hour after a successful probation period, along with a supportive working environment.

Benefits

Supportive working environment

Autonomy in managing workload

Opportunities to improve care standards

Qualifications

• Strong understanding of quality assurance and compliance.
• Experience in investigating complaints and writing reports.
• Ability to work independently in a regulated care setting.

Responsibilities

• Oversee regular care audits and documentation.
• Investigate complaints and ensure compliance with regulations.
• Support quality monitoring and action plans with the Registered Manager.

Skills

Experience in domiciliary care

Quality assurance knowledge

Investigation and reporting

Knowledge of CQC standards

Organizational skills

Education

NVQ Level 3/4/5 in Health & Social Care

Job description

Quality Assurance Lead – Domiciliary Care

NO SPONSORSHIP AVAILABLE

Location: Seaton, Devon, EX12 2LE
Hours: Full-time - 37.5hrs/week You shall also be required to participate in the out of hours on-call rota. You will receive a payment of £183.00 for each week during which you are on call, which will be no more than 15 hours each week.
Salary: £14 per hour, increasing to £15 per hour on successful completion of probationary period

About Us

We are a well-established, values-led domiciliary care providercommitted to delivering high-quality, person-centred care in people’s own homes. Our focus is on quality, dignity, and doing the right thing — not just ticking boxes.

We are now looking for a Quality Assurance Lead to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.

About the Role

As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice — while remaining practical and supportive for the team.

This is a hands‑on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.

Key Responsibilities

• Complete and oversee regular care audits (including care plans, care notes, risk assessments and MARs)
• Investigate complaints, concerns, and incidents, ensuring timely, fair, and proportionate responses
• Identify themes, risks, and learning from audits and complaints and support service improvement
• Ensure compliance with CQC regulations, company policies, and safeguarding procedures
• Support the Registered Manager with quality monitoring, action plans, and CQC readiness
• Liaise with staff, families, professionals, and external agencies as required
• Maintain clear, accurate documentation and audit trails

About You

We are looking for someone who:

• Has experience in domiciliary careor a similar regulated care setting
• Has a strong understanding of quality assurance, audits, and compliance
• Is confident investigating concerns and writing clear, professional reports
• Has good knowledge of CQC standards and safeguarding
• Is organised, methodical, and able to work independently
• Communicates calmly, sensitively, and professionally
• Shares our values and commitment to high‑quality care

A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.

What We Offer

• A supportive Registered Manager and collaborative working environment
• A role where quality truly matters and your voice is heard
• Autonomy and trust to manage your workload
• Opportunity to make a real difference to care standards and outcomes
• Competitive salary and flexible working where possible

£15 per hour after successful completion of probationary period