Quality Officer

Advantage Healthcare; Peterlee; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading care provider is seeking a compassionate Quality Officer in Peterlee. You'll be responsible for ensuring high-quality care by planning, reviewing services, and supervising care professionals. Ideal candidates will have experience in assessments and a sincere interest in care. This role offers flexible hours, generous benefits including enhanced leave, training opportunities, and the chance to improve lives in your community. Join us in our mission to enhance well-being and quality of life for service users.

Benefits

Enhanced maternity and adoption pay

Enhanced paternity pay entitlement

Death in Service Payment

Benefits and Well-being Platform

28 days annual leave

Cycle to work scheme

Refer a friend scheme

Blue Light Card eligibility

Flexible hours

Paid training

Access to in-house app

Progression opportunities

Qualifications

• Experience in carrying out risk and needs assessments in various settings.
• Ability to work with service users and health professionals for care delivery.
• Patience, compassion, and a positive attitude essential.

Responsibilities

• Support planning for care worker rotas.
• Conduct regular reviews and risk assessments.
• Shadow new care workers to ensure competence.
• Carry out observations and evaluations of care practices.

Skills

Experience in initial risk and needs assessments

Working in partnership with service users

Patience and compassion

Positive attitude

Eagerness for vocational training

Job description

At CCH Group (Human Support Group), we’re more than a care provider – we’re a passionate community dedicated to driving the sector to new heights with a history of doing so. Founded in 2009, we’ve grown into the nation’s largest care company, with over 260 locations and 14,000 care professionals delivering 1.5 million hours of care each month across the UK.

Job Description

Location: Peterlee, County Durham

Shifts:30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to own vehicle for this role)

Human Support Group (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Peterlee, County Durham.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.

As an integral member of Human Support Group (CCH Group), you’ll play a vital role in enhancing the well-being and quality of life of each individual under your care. Your responsibilities will include:

• Planning –Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews–Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate–Participate as required in multi-disciplinary review of service users’ needs.
• Shadow -Shadow new care workers in the field to ensure their competence
• Observation–Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.

Qualifications

What you’ll bring to the team?

• Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

Additional Information

What is in it for you?

• Enhanced occupationalmaternity and adoption pay
• Enhanced occupationalpaternity pay entitlement
• Death in Service Payment
• Benefits andWell-being Platform
• 28 days annual leave(pro rata)
• Cycle to work scheme
• Refer a friend scheme– earn £300 per referral!
• Blue Light Cardeligibility – exclusive staff discounts at big brands for you
• Flexible hours, part and full time available
• Local work and paid mileage
• Paid training– online and face to face
• Self-development– progression opportunities
• Access to ourin-house app
• Work for thelargest care companyin the UK!
• No experience necessary
• Book an interview at a time and date to suit you!