Partner Manager - Maintenance

Computacenter Holding GmbH; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology and services provider is seeking a Partner Manager to join their team in Greater London. This role involves managing partner relationships, onboarding services, and ensuring compliance within the partner ecosystem. Ideal candidates will have experience in commercial and contractual management, strong negotiation skills, and an ability to thrive in a fast-paced environment. Proficiency in Microsoft 365 and SharePoint is essential. This position offers opportunities to contribute to global service improvements and may involve international travel.

Benefits

Inclusive culture

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Proven experience managing commercial and contractual relationships with global partners.
• Excellent communication skills with fluency in English.
• Strong customer-focused mindset with a record of high service standards.

Responsibilities

• Collaborate with sales teams for pre-sales support.
• Manage Partner onboarding and ensure service readiness.
• Build and maintain relationships with Managed Service Partners.

Skills

Contractual management

Commercial acumen

Interpersonal skills

Negotiation skills

Proficiency in Microsoft 365

Tools

SharePoint

Job description

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Location: UK - London, UK - Hatfield, UK - Reading | Job-ID: 216969 | Contract type: Standard | Business Unit: Partner Management

Life on the team

An exciting opportunity has arisen for a Partner Manager to join our dynamic and fast paced GMS Partner Management team. The successful individual will be responsible for providing qualification of our Maintenance opportunities and delivering in life Partner Management including Commercial and Contractual management of our partner network within the Managed Services businesses. The role is highly varied and will operate across the Computacenter Group to manage sales opportunities requiring partner outcomes, interfacing with internal and Partner stakeholders. The role provides subject matter expertise to enable growth in global managed services where partner services are a critical part of our overall service offering. Supporting the growth of key partnerships that drive business growth, innovation, and customer value.

What you’ll do

• Collaborate with the Sales teams to support in the pre-sales stage of bids and into transition and run.
• Manage Partner onboarding for new services, ensuring contractual set up and service readiness for international and domestic customers.
• Proactively build and maintain strong relationships with Managed Service Partners. Driving and monitoring Partner compliance, governance and continuous improvement.
• Commercially manage the partner eco-system, balancing costs and quality to drive competitive advantage.
• Oversee Partner contracts, rate cards, and contractual changes to maintain alignment with our standards and business needs.
• Contribute to internal change initiatives and global service improvement within GMS Partner Management function.
• International travel may be required occasionally.

What you’ll need

• Proven experience managing commercial and contractual relationships with Partners, ideally in a global context.
• Experience working in a global, matrixed organisation.
• Excellent communication and interpersonal skills, with fluency in English
• Ability to build trust and maintain relationships with internal and external stakeholders
• Strong commercial acumen and negotiation skills
• Customer-focused mindset with a track record of delivering high service standards.
• Ability to learn, develop and grow in a fast-paced environment
• Proactive approach, ability to work independently and collaboratively, with a high level of adaptability and flexibility
• Proficiency in Microsoft 365 and SharePoint

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!