Hospitality Assistant

Dubizzle Limited; West Byfleet; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading hospitality provider in West Byfleet is seeking friendly and motivated Hospitality Assistants to enhance the food and beverage experience for residents and visitors. In this Bank position, you will deliver exceptional customer service, maintain a welcoming atmosphere, and support a collaborative team environment. Ideal candidates exhibit strong interpersonal skills and a positive attitude. If you're passionate about making a difference in people's lives, this role is perfect for you.

Qualifications

• Job-related experience desirable but not essential.
• Ability to contribute ideas for improving services.

Responsibilities

• Deliver food and beverage services to high standards.
• Provide a warm and professional welcome to visitors.
• Handle enquiries, issues, and complaints courteously.
• Work effectively within the village team to deliver service.
• Support achievement of revenue targets.

Skills

Excellent customer service and interpersonal skills

Ability to work as part of a team

Strong organizational and time management skills

Positive, energetic, and enthusiastic attitude

Willingness to learn and adapt

Education

Up to 1 year of general work experience

Job description

Overview

We are seeking warm, friendly, and motivated Hospitality Assistants to join us here at Botanical Place within our village food, beverage, and hospitality team. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

This is a Bank position with no guaranteed hours per week - it is to cover holiday and sickness.

Key Responsibilities

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities

• Excellent customer service and interpersonal skills
• Ability to work as part of a team and build strong relationships
• Strong organizational and time management skills
• Positive, energetic, and enthusiastic attitude
• Willingness to learn, adapt, and embrace continuous improvement

Values We Live By

• Age Well – Supporting residents to live their best lives
• Community – Building a sense of belonging
• Keep Improving – Always seeking better ways to work
• Invest Wisely – Making responsible choices
• Planet Positive – Reducing our environmental impact
• One Team – Supporting each other to succeed

Experience and Qualifications

• Job-related experience desirable but not essential
• Up to 1 year of general work experience delivering to standard

Why Join Us

At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.