Service Assistant

Nazareth Nurserylancaster; Plymouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A local retirement village in Plymouth is seeking a passionate Service Assistant to deliver high-quality service to residents. Responsibilities include assisting with dining, responding to needs, organizing events, and maintaining overall care and safety within the village. The ideal candidate should possess good communication and organizational skills, and previous experience in elderly care is desirable. Benefits include full training and support for personal development.

Benefits

Free DBS disclosure certificate

Ongoing learning and development

Access to an Employee Assistance Programme

Qualifications

• Experience in elderly care is desirable but not essential.
• Must be patient, kind, and understanding towards residents.
• Flexible approach and energetic attitude are important.

Responsibilities

• Ensure high standards of service provision to residents.
• Assist in the Dining Room with serving meals.
• Monitor emergency call system and respond to residents' needs.
• Organize events for residents and support administrative duties.
• Conduct regular night patrols if working night shifts.

Skills

Good communication skills

Ability to work in a team

Time management

Organizational skills

Job description

We have opportunity at our Retirement Village for a Service Assistant. The main responsibility of the job is to ensure the highest standard of service to each Resident in a warm, caring atmosphere.

Duties and Responsibilities:

• Setting and maintaining high standards of service provision to each individual Resident in line with Company Policy.
• To help in the Dining Room with laying-up of tables and serving of meals and washing up.
• To sell services to residents on site.
• To provide an on-call service to residents and monitor emergency call system.
• To pay attention to Residents needs and individual requirements.
• To help, support and organise events held on site for all Residents.
• To be able to quickly assess any emergency situation and call the relevant body for help in the event of an emergency arising.
• General cleaning of communal areas and rubbish collection.
• Regular night patrols (if working a night shift).
• To help with administrative duties delegated by Village Manager.

All post offered are subject to two satisfactory references and an standard DBS disclosure.

About You

Being a Service Assistant, you will be passionate about delivering a first-class service and show patience, kindness and understanding towards our residents. Experience in elderly care is desirable but not essential. It is essential you have good communication skills and can work well within a team and individually. The role would suit someone who has the ability to prioritise tasks, has a flexible approach and is energetic and hard working. It is also important that you have good time management and organisational skills.

Working for Us

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• We will pay for your DBS / PVG disclosure certificate
• Induction and commitment to ongoing learning and development
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
• Aged 18-22 – we pay at least National Living Wage rate