Automotive Service Advisor - Customer Experience Leader

Arnold Clark Group; Carlisle; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading automotive service provider is seeking a dedicated Service Advisor for their Hyundai/Geely branch in Carlisle. Your role will involve ensuring a high-quality customer experience for service and vehicle repair customers. Ideal candidates are articulate and have a knack for problem-solving and organization. Key responsibilities include handling customer inquiries, managing service records, and liaising with workshops. Strong customer service and communication skills are essential. A full UK driving license is required.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Opportunities for training and progression

Qualifications

• Passion for delivering high-quality customer service.
• Ability to resolve issues efficiently and in a timely manner.
• Strong communication skills to convey complex information accurately.

Responsibilities

• Handle customer requirements for service and vehicle repairs.
• Liaise with the workshop and bodyshop for progress updates.
• Maintain accurate customer records.

Skills

Customer service orientation

Communication skills

Computer literacy

Organizational skills

Problem-solving skills

Education

Full UK driving licence

Job description

A leading automotive service provider is seeking a dedicated Service Advisor for their Hyundai/Geely branch in Carlisle. Your role will involve ensuring a high-quality customer experience for service and vehicle repair customers. Ideal candidates are articulate and have a knack for problem-solving and organization. Key responsibilities include handling customer inquiries, managing service records, and liaising with workshops. Strong customer service and communication skills are essential. A full UK driving license is required.