Dynamic 1st Line IT Service Desk Engineer (3-Month Temp)

Safer York Partnership; York and North Yorkshire; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their team. This role involves providing vital support to end-users, troubleshooting IT issues, and ensuring seamless operations. Ideal candidates will have experience in IT support, particularly in service desk environments, and strong problem-solving skills. The position is temporary for 3 months, offering £14.72 per hour, with a Monday to Friday, 37-hour workweek.

Qualifications

• Proven experience in providing IT support.
• Strong problem-solving skills with Microsoft technologies.
• Hands-on experience with Active Directory.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Log, manage, and track service desk tickets.
• Troubleshoot and resolve technical issues efficiently.

Skills

IT support experience

Problem-solving with Microsoft technologies

Active Directory management

Hardware knowledge

Customer service skills

Tools

Microsoft Office

Windows OS

Job description

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their team. This role involves providing vital support to end-users, troubleshooting IT issues, and ensuring seamless operations. Ideal candidates will have experience in IT support, particularly in service desk environments, and strong problem-solving skills. The position is temporary for 3 months, offering £14.72 per hour, with a Monday to Friday, 37-hour workweek.