1st Line IT Service Desk Engineer

The Compleat Food Group Limited; Nottingham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading food company in Nottingham is seeking a 1st Line IT Engineer to join their innovative IT team. In this role, you will support the business by managing issues raised through the Service Desk system, from identification to resolution. The ideal candidate will have experience in an IT Service Desk environment, excellent communication skills, and a willingness to grow their IT career. The position offers great opportunities for personal development and a supportive work culture.

Benefits

Salary Sacrifice Schemes

33 days’ annual leave

Enhanced retail discounts

Free product handouts

EV charging points

24/7 access to GroceryAid

Physical Wellbeing Hub

Free diet & nutrition advice

Online wellbeing support

Financial wellbeing tools

Personalised online learning platform

Training opportunities

Formal Performance Development Plans

Company Mentoring Scheme

Recognition through Club Compleat

Qualifications

• Experience of acting as a Point of Contact and ownership of customer issues for service-related questions.
• Can demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
• Experience working in a multi-site environment (desirable).

Responsibilities

• Receive and log incidents and requests using the Service Desk software.
• Diagnose IT issues and apply a 1st time fix or escalate to a resolver team.
• Ensure queues are managed in line with the expectations of the business.

Skills

Willingness to start or continue IT career

Experience in working in an IT Service Desk environment

Excellent verbal and written communication

Customer oriented and drive for results

Problem-solving skills

Job description

Overview

We have a fantastic opportunity for a 1st Line IT Engineer to join our innovative and rapidly growing IT team in Nottingham.

In this role you will be supporting the business by owning issues raised through the Service Desk system from issue identification to resolution.

About The Compleat Food Group

At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good – great quality, tasty and affordable food that people love to eat.

We’re home to some of the UK’s most exciting and loved food brands, includingWall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, andHarvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.

With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.

Location

Nottingham, NG2 1LU (site based role)

Hours

Monday to Thursday 08:00 – 16:30 and Fridays 08:00-15:30

Your Duties Will Include

• Receive and log incidents and requests using the Service Desk software.
• Diagnose IT issues, apply a 1st time fix or escalate to a resolver team.
• Communicate updates and information to the customer group as required.
• Ensure queues are managed in line with the expectations of the business and within Service Level Agreements.
• Be an active participant in Service Improvement by proactively offering suggestion to improve the customer.
• Log incidents with a high degree of data accuracy.
• Engage with multiple stakeholders and prioritise activity accordingly
• Ownership of key customer issues and follow up the status of escalations on behalf of the Service Desk Manager and Customers

Knowledge, Experience and Skills

• Willingness to start or continue IT career
• Experience in working in an IT Service Desk environment
• Experience of acting as a Point of Contact and ownership of customer issues for service-related questions
• Excellent verbal and written communication
• Can demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
• Customer orientated and drive for results
• Passion for learning to develop knowledge and technical expertise
• Experience working in a multi-site environment (desirable)

Why Join Us?

At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

• Salary Sacrifice Schemes – including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave (including bank holidays) with the option to purchase extra
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points – available at selected sites
• 24/7 access to GroceryAid for free financial, emotional, and practical support
• Physical Wellbeing Hub – free on-demand exercise classes, gym discounts
• Free diet & nutrition advice with access to thousands of healthy recipes
• Online wellbeing support – from mindfulness to lifestyle resources
• Financial wellbeing tools – including mortgage calculators, budgeting tools, and financial aid
• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role
• Performance Development Plans and regular Career Conversations
• Company Mentoring Scheme to add depth and really support your career journey
• Recognition through Club Compleat rewards

Community & Culture

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups – including Women @ Compleat
• New baby gift for new parents

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.