Service Coordinator

Flannery Plant Hire (Oval) Ltd.; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading plant hire company based in Manchester is seeking a highly organised Service Coordinator. This role focuses on managing recharge costs across the plant hire operation, ensuring accurate allocation and timely invoicing. Candidates should possess strong organisational skills, be confident communicators, and have excellent attention to detail. The position offers a competitive salary alongside generous annual leave, professional development opportunities, and a supportive team-oriented culture.

Benefits

Competitive Salary

24 days annual leave plus bank holidays

Training programs and professional development

Employee Assistance Program

Team oriented culture

Recognition programs

Qualifications

• Previous experience in a service or hire desk role is highly desirable.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with the ability to manage stakeholder relationships.

Responsibilities

• Oversee and process all recharge costs associated with plant hire.
• Verify recharge claims for accuracy and compliance.
• Liaise with internal teams and suppliers to resolve queries.
• Maintain accurate records of all recharges.
• Ensure timely processing and invoicing of outstanding recharges.
• Support the Service Manager in identifying trends and improvements.

Skills

Organisational skills

Communication

Attention to detail

Microsoft Office (Excel, Outlook, Word)

Job description

Overview

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients\' project requirements.

We are seeking a highly organised and proactive Service Coordinator to join our busy Service Team. This role will focus on managing and processing recharge costs across the plant hire operation, ensuring accurate allocation, timely invoicing, and effective communication between internal teams, suppliers, and clients.

Responsibilities

• Oversee and process all recharge costs associated with plant hire, breakdowns, damage, fuel, and other service-related items.
• Verify recharge claims for accuracy, ensuring compliance with company policies and client agreements.
• Liaise with service teams, depots, and suppliers to gather supporting evidence and resolve queries.
• Maintain accurate records of all recharges, supporting both operational and finance teams.
• Provide clear communication to customers regarding recharge justifications, disputes, and resolutions.
• Monitor outstanding recharges to ensure timely processing and invoicing.
• Support the Service Manager in reviewing recharge trends, identifying recurring issues, and improving processes.
• Work closely with hire desk, workshop, and finance teams to ensure smooth coordination and workflow.

Requirements

• Previous experience in a service, hire desk, or plant hire administration role is highly desirable.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with the ability to manage internal and external stakeholder relationships.
• Good working knowledge of Microsoft Office (Excel, Outlook, Word).
• Experience in managing invoicing, recharges, or cost allocation processes preferred.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Benefits

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
• Modern Equipment: Work with the best and latest plant and machinery in the industry.
• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Flannery Plant Hire is committed to providing a safe and healthy working environment for all employees and contractors. If you are a passionate and knowledgeable health and safety professional with a desire to make a difference, we invite you to apply for this exciting opportunity.

At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.