Facilities Manager

Dubizzle Limited; Cheltenham; On-site; GBP 34,000 - GBP 40,000; Full time

Job summary

A dynamic property development company in Cheltenham seeks an experienced Facilities Manager for its luxury residential community. In this role, you will oversee daily operations, ensuring the highest standards of safety, aesthetics, and service within the development. The ideal candidate will bring substantial operational management experience from the luxury or hospitality sectors, alongside relevant qualifications in facilities and health & safety. Benefits include competitive salary and enhanced rewards.

Benefits

Enhanced annual leave

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Health Cash Plan

Discounted Gym Membership

Qualifications

• Proven operational experience in high-standard environments.
• Knowledge of building mechanical and emergency systems.
• Ability to manage complexities of third-party contracts.

Responsibilities

• Act as primary lead for the development and act as liaison on-site.
• Oversee Health & Safety protocols and respond to emergencies.
• Manage site finances and identify cost-saving opportunities.

Skills

Operational management

Health & Safety compliance

Problem-solving

Communication

IT proficiency

Education

BTEC Level 3 in Facilities or Property Management

Health & Safety qualification (IOSH or NEBOSH)

Tools

Property-related CRMs

Google Workspace

Job description

Location Cheltenham

Hours 40 hours per week, 08:30 - 17:30 working Monday to Friday

Package Up to £40,000 + enhanced benefits & rewards, onsite staff parking

Basis Permanent, full time

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have created an exciting new opportunity for an experienced Facilities Manager to join us onsite at our beautiful One Bayshill Road development. Designed by award winning architects One Bayshill Road is a stunning community of 1, 2 and 3 bedroom apartments along with facilities including Wellness Spa, Gym & Stretch Studio and Communal Lounge.

About our role

One Bayshill Road isn’t just a residence; it is a beautifully preserved Grade II listed landmark. From the intricate heritage facade to the ultra-modern wellness suite, pool, and residents’ lounge, this site represents the pinnacle of luxury living.

We are looking for a warm, proactive, and highly organised Facilities Manager to be the welcoming face and the operational cornerstone of our development. You’ll balance a friendly, approachable presence with the technical discipline required to keep a sophisticated development running like clockwork.

You’ll lead on...

Operational Management

• Act as the primary lead for the development, act as the primary liaison on‑site team and estate services
• Conduct daily/weekly inspections to ensure the building, gardens, and communal spaces meet the highest possible aesthetic and security standards.
• Perform routine checks on building systems, manage water flushing for void units, and execute trained "quick fixes" to resolve minor issues instantly.

Safety, Compliance & Risk

• Oversee and manage the implementation of site-wide Health & Safety protocols and act as the primary responder in emergency situations.
• Execute and log weekly testing of all mechanical and emergency systems to ensure full regulatory alignment.

Financial & Stakeholder Management

• Manage site finances and identify cost‑saving opportunities that improve the bottom line without compromising our premium standards.
• Manage third‑party providers to ensure their performance reflects the Pegasus brand.
• Maintain a professional, warm, and approachable presence for our residents, balancing helpfulness with operational priorities.

Important details

• While a standard rota is in place, you may need to adapt your hours to support site events or specific resident needs.
• Due to the premium nature of the site, you may occasionally handle emergency escalations outside of standard hours.
• Occasional travel to other Pegasus developments or office locations for meetings and training.
• At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).

About you

• You bring proven operational experience in high‑standard environments—think luxury residential, hospitality, or premium estate management.
• You ideally hold a BTEC Level 3 (or higher) in Facilities or Property Management. A qualification in Health & Safety (IOSH or NEBOSH) is highly desirable, as you will be our on‑site authority on safety legislation.
• You have a firm grasp of building mechanical, emergency, and utility systems, and you’re comfortable managing the complexities of third‑party contracts and high‑end SOPs.
• Strong IT skills - knowledge property related CRM's and Google Workspace is advantage

Your Attributes

• You have an uncompromising standard for detail.
• You are a self‑starter who doesn't just report problems—you solve them. In critical moments, you provide calm, informed, and quick decision‑making in critical situations.
• You are highly articulate and carry yourself with the poise required to engage with high‑net‑worth residents, stakeholders, and specialist contractors alike.
• You handle sensitive information and resident data with the utmost confidentiality, acting as a trusted guardian of the community.

If you have some, but not all of these, we’d still love to hear from you

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

What happens next

Although we embrace technology to support our recruitment process, we value a human touch; a member of our hiring team will personally and carefully consider your application.

If your profile aligns with the skills we are looking for, our process typically involves a telephone screening and a short online skills assessment. These stages allow us to learn more about your experience and ensure the role is a great fit for you.

Please note that the order of these steps may vary by role, but completion of each stage is required to be considered for a final in‑person interview.

We are committed to a fair and inclusive process. If at any stage you require any reasonable adjustments or additional support to complete an assessment or participate in an interview, please let us know. We will keep you updated every step of the way.

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.