Occupational Therapy Support Officer (Childrens Housing)

Connected Local Government; England; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A local government organization is seeking a Support Officer in Oxfordshire to provide initial support and advice to families and referrers. The successful candidate will handle inquiries, complete telephone assessments, and liaise with external agencies to assist families. This role allows for development and flexibility while providing necessary support skills. Offers a starting salary of £31,537 with generous leave and benefits, promoting inclusion and support for diverse applicants.

Benefits

Salary starting at £31,537

Up to 31 days annual leave

Enhanced family friendly policies

Competitive employer contribution pension scheme

Local and national discounts

Excellent learning and development opportunities

Supportive team environment

Qualifications

• Experience in dealing with complex issues on a day-to-day basis.
• Ability to handle complex conversations over the phone.
• Skills in recording important details accurately.

Responsibilities

• Provide first point of call for initial enquiries.
• Offer advice to families and other referrers.
• Complete initial telephone assessments.

Skills

Basic IT skills

Communication skills

Ability to handle complex issues

Job description

About us

We are a team working across Oxfordshire providing assessment and ongoing support with home adaptations for children and young people up to the age of 18. Our team consists of qualified Occupational Therapists (OTs) and Support Officers and we work in partnership with local agencies to help meet children and families housing needs.

About the Role

Our service is looking for a secondSupportOfficer to help provide the first point of call for all initial enquires into our service as well assupportfor our small group of Occupational Therapists.

The postholder would deal with initial enquires and offer advice to families and other referrers, signposting to other services and sending out advice sheets. They would complete initial telephone assessments and record information to allowunderstandingof needs of referred children and young people and their housing circumstances. This initial contact would guide our services next actions (for example OT assessment at home, minor works referrals, rehousing recommendations).

Additionally, the role would involve following up on existing works in progress, with families and external agencies such as the District and City Councils and Home Improvement Agencies. There could be some opportunity, once experience had been developed, for visiting families and young people in their own homes to review some of the simple works that have been competed or to follow up on issues reported and then liaising with the appropriate agencies to help get these rectified.

About you

This is an opportunity for someone with skills in using basic IT packages and experience in dealing with complex issues on a day to day basis who would like to work enabling our service to better meet the needs of the residents of Oxfordshire. The post can involve complex conversation over the phone and requires an ability to deal with a lot of information whilst ensuring important details are recorded accurately. We use IT to assist with this process.

Support and training will be provided on specific aspects of the job but the postholder will also have some opportunity to shape this role to ensure that it meets the varied needs of the service and the children, young people and families that we work with.

Rewards and benefits

• Salary starting at £31,537
• Up to 31 days annual leave each year
• Enhanced family friendly policies
• Competitive employer contribution pension scheme
• Local and national discounts for shopping and travel
• Excellent learning and development opportunities
• Work with a small, supportive team

Contact details for informal discussion

Catherine Barker, or

Michael Roche (Tues and Weds)

Our commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.

Our commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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