On-Site IT Support Specialist – Germany

BCIC Swiss; Germany (OH); On-site; USD 60,000 - USD 80,000; Full time

Job summary

A global IT services company is seeking an IT Support Specialist to work on-site in Germany. The position involves providing technical support and troubleshooting for hardware and software, alongside collaboration with vendors. Candidates must have several years of IT support experience and be fluent in English with at least a B2 level in German. A valid work permit for Germany is necessary. This role offers flexible tasks in a collaborative environment.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of professional experience in IT support.
• Fluent English and German (B2) skills required.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues.
• Maintain ticket updates for all reported incidents.
• Install and troubleshoot Windows and Mac OS.
• Perform preventative maintenance on hardware.

Skills

Fluent English

German (B2)

IT support experience

Windows OS troubleshooting

Mac OS troubleshooting

Printer and hardware support

Network troubleshooting

Job description

A global IT services company is seeking an IT Support Specialist to work on-site in Germany. The position involves providing technical support and troubleshooting for hardware and software, alongside collaboration with vendors. Candidates must have several years of IT support experience and be fluent in English with at least a B2 level in German. A valid work permit for Germany is necessary. This role offers flexible tasks in a collaborative environment.