Senior Service Advisor

Drive Motor Retail Limited; Nuneaton; On-site; GBP 32,000 - GBP 40,000; Part time

Job summary

A leading automotive dealer group in Nuneaton is looking for a Senior Service Advisor to cover maternity leave for 12 months. The successful candidate will manage customer service inquiries and bookings while working closely with workshop teams to ensure a premium experience. This role requires excellent communication and organisational skills, along with a full UK driving licence. We offer competitive pay, comprehensive benefits, and ongoing professional development in a supportive environment.

Benefits

Company Pension Scheme

Annual Leave: 24 days, increasing to 27

Staff Perks: Discounts on services and retail

Health & Wellbeing Support: Medicare cash plan

Employee Rewards Portal: Access to savings

Referral Bonuses

Professional Development

Qualifications

• Experience in a Service Advisor or Senior Service Advisor role.
• Excellent communication and organisational skills.
• A friendly, professional manner with a focus on customer satisfaction.

Responsibilities

• Greet customers and handle service enquiries.
• Book vehicles into the workshop and input details accurately.
• Provide explanations of work required and keep customers informed.

Skills

Customer service

Communication

Organisational skills

IT skills

Education

Full UK driving licence (held for a minimum of 2 years)

Tools

DMS or booking systems

Job description

Goldsmith Way, Eliot Business Park, Nuneaton

CV10 7RP

Senior Service Advisor - Maternity Leave - 12 Months FTC

Date Added 28 January 2026

Location Vauxhall Nuneaton

Closing Date 28 February 2026

Contract Type FTC 12 Months

Job Reference Nun - Snr SerAdv 12

Job Opportunity: Senior Service Advisor – Maternity Leaver Cover – 12 Months Contract

Location: Nuneaton – CV10 7RP

Salary: Basic Salary up to: £32,000 (Depending on Experience) + On Target Earnings up to £40,000 PA

Hours of Work: Monday to Friday 8.00am – 6.00pm

Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we’d love to hear from you.

Benefits Package Includes:

• Company Pension Scheme
• Annual Leave: 24 days increasing to 27 with length of service, plus bank holidays
• Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
• Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
• Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
• Referral Bonuses: Generous rewards for recommending successful new hires
• Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
• Friendly Team Environment and supportive management

About the Role – Service Advisor

As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.

This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.

Key Responsibilities:

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are metProduce accurate invoices and explain charges to customers at collection
• Upsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation

What We’re Looking For:

• Experience in a Service Advisor or Senior Service Advisor role.
• Excellent communication and organisational skills
• A friendly, professional manner with a focus on customer satisfaction
• The ability to work well under pressure and as part of a busy team
• Strong IT skills and confidence using DMS or booking systems (training provided)
• Full UK driving licence – held for a minimum of 2 years

Inclusion & Equality

Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.