Information Officer

Transformationunitgm; Aberystwyth; Hybrid; GBP 25,000 - GBP 27,000; Full time

Job summary

A prominent health service provider in Wales seeks an enthusiastic Information Officer to support data-driven decisions and ensure data quality. The role includes liaising across services to manage data and reports effectively. A good educational background and experience with information technology are essential. The position offers a salary of £25,313 - £26,999 annually and hybrid working arrangements, with a closing date for applications on 22/02/2026.

Qualifications

• Experience working with databases or data input.
• Ability to extract and analyze data.
• Knowledge of patient administrative systems.

Responsibilities

• Provide a comprehensive Information Service to the Health Board.
• Support the collection and processing of health administrative data.
• Liaise with both internal and external parties for data queries.

Skills

Excellent communication skills

Data validation

Data analysis

Experience with IT

Education

Good level of general education to GCSE standard

Recognised qualification in computing or related discipline

Tools

Microsoft Office Packages (Excel, Word, PowerPoint)

Welsh Patient Administration System (WPAS)

Job description

Main area Information Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Base to be agreed - hybrid working available) Job ref 100-AC022-0226

Employer Hywel Dda University Health Board Employer type NHS Site Health Board Wide Town Health Board Wide Salary £25,313 - £26,999 per annum Salary period Yearly Closing 22/02/2026 23:59

Information Officer

Band 3

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [e-mail]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

Job overview

Hywel Dda Information Services is looking to recruit an enthusiastic and diligent Information Officer to join our busy team. The role will support the provision of high-quality data to support intelligence-led decision making within the Health Board and the timely submission of mandatory national data submissions.

Excellent communication skills (all forms) are necessary as the post holder will be required to liaise with colleagues and services across the Health Board, in relation to data collated and reported.

This role is Health Board wide. Base location is negotiable and can be discussed at interview and includes Hybrid working.

Main duties of the job

The main duties of the role will include:

• Assisting in the provision of a comprehensive Information Service to the Health Board and external agencies.
• Supporting the collection, validation, processing and reporting of health and administrative data as defined by local/national guidelines.
• Working with a range of systems to ensure the delivery of routine information that supports performance monitoring, service improvement, and statutory reporting.
• Liaising with both internal and external parties to assess, resolve, and/or forward enquiries in relation to routine data queries.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 06.03.2026

Person specification

Qualifications & Knowledge

• Good level of general education to GCSE standard or equivalent (including English and Maths)
• Recognised qualification in computing or related discipline to NVQ 3 level/ECDL or equivalent level of experience

Experience

• Experience of working with information technology using Microsoft Office Packages (Excel, Word, PowerPoint)
• Experience working with databases or data input
• Ability to extract and analyse data
• Ability to follow procedures accurately.
• Knowledge of patient administrative systems and desktop applications
• Basic understanding of data protection and patient confidentiality
• NHS or Healthcare sector experience
• User of the Welsh Patient Administration System (WPAS) or similar healthcare system

Language Skills

• Welsh Speaker (level 1)

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.