Dynamics 365 Business Central - 2nd-Line Support Analyst

DCS Scaffolding; Rugeley; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A successful technology provider in the UK is seeking a 2nd Line Service Desk Analyst with expertise in Microsoft Dynamics 365 Business Central. In this full-time role, you will troubleshoot application issues, manage service requests, and support clients across various environments. Ideal candidates will have significant experience in a service desk environment and a strong understanding of Dynamics. The position requires effective communication skills and the ability to work under pressure, with opportunities for career development.

Benefits

Competitive salary

Benefits package

Qualifications

• Significant experience in a service desk or application support environment is essential.
• Strong working knowledge of Microsoft Dynamics 365 Business Central and Dynamics NAV.
• Confident communicator with excellent written and verbal skills.

Responsibilities

• Act as the primary escalation point for Tier 1 analysts.
• Investigate and resolve issues across core BC modules.
• Manage and prioritize service tickets within agreed SLAs.

Skills

Application Support

Business Central

Dynamics NAV

Problem-solving

Communication

User Management

Tools

Jet Reports

LS Central

Zetadocs

Job description

A successful technology provider in the UK is seeking a 2nd Line Service Desk Analyst with expertise in Microsoft Dynamics 365 Business Central. In this full-time role, you will troubleshoot application issues, manage service requests, and support clients across various environments. Ideal candidates will have significant experience in a service desk environment and a strong understanding of Dynamics. The position requires effective communication skills and the ability to work under pressure, with opportunities for career development.