DMA Performance Administrator

Thames Water Utilities Limited; Kidlington; On-site; GBP 29,000 - GBP 36,000; Full time

Job summary

A leading water utility company is seeking a DMA Performance Administrator in Kidlington. In this role, you will support the Leakage team by managing DMA data and alarms, organizing detection campaigns, and ensuring efficient operations. The ideal candidate has experience in technical support, is skilled in data management, and is familiar with systems like SAP and Salesforce. This full-time position offers a salary between £29,030 and £36,000 based on experience, along with generous benefits.

Benefits

24 days annual leave increasing to 28

Performance-related pay plan

Generous Pension Scheme

Enhanced Maternity/Paternity Leave

Access to health and wellbeing benefits

Qualifications

• Experience in a technical or operational support role, ideally in utilities.
• Familiar with databases and data entry.
• Understanding of network performance and leakage basics.

Responsibilities

• Support management of DMA data and alarms.
• Organize leakage detection campaigns.
• Analyze reports and suggest improvements.

Skills

Technical support experience

Data management

Communication skills

IT proficiency

Database familiarity

Prioritization

Tools

SAP

Salesforce

Job description

Job title DMA Performance Administrator Ref 44268 Division Asset Operations & Capital Delivery Location Kidlington - OX5 1QT Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary between £29,030 and £36,000 per annum depending on experience Job grade A Closing date 20/02/2026

Looking for a new challenge? We’re on the hunt for a DMA Performance Administrator to help keep our network running smoothly and support our Leakage team.

You’ll be working alongside DMA Performance Technicians, Leakage Optimisation Engineers and Analysts, making sure our data is accurate and our operations are running efficiently.

Location: Kidlington, Oxfordshire

Hours: Monday to Friday, 36 hours a week

What you will be doing as a DMA Performance Administrator

• Support our DPTs and Leakage Engineers by keeping DMA data up-to-date and managing alarms.
• Help organise leakage detection campaigns and keep track of deferred jobs.
• Work closely with your local team, managers, and partners to make sure everything gets done on time.
• Keep lines of communication open so issues get sorted quickly.
• Pull together and analyse reports, spot trends, and suggest how we can improve.
• Use systems like SAP, Salesforce, and Netbase to help drive efficiency and suggest tech improvements.
• Help make sure our planning and coordination are top-notch, and that we stick to safety standards.
• Play your part in delivering a reliable, efficient, and customer-focused leakage service – keeping everyone informed and minimising disruption.
• Be a valued member of a friendly, helpful, and ambitious team, with plenty of opportunities to learn and grow.

The essential criteria to help you succeed in this role is:

• Experience in a technical or operational support role – ideally in utilities, engineering, or data management.
• Know your way around databases and be comfortable entering data from different sources.
• Familiar with SAP, WFM Salesfore, and scheduling/planning tools.
• Great communicator and team player, able to coordinate with different people.
• Good at managing your workload and prioritising when things get busy.
• Understanding of network performance and leakage basics.
• Confident with IT – especially data management systems.
• Used performance dashboards or KPI reports before.
• Aware of health and safety requirements.
• Ideally, you will also have experience in water utilities (especially Leakage or Network Ops), contractor or field team management, some Thames Water systems knowledge, DMA concepts, and GIS/mapping systems.

What’s in it for you?

• Offering a salary between £29,030 and £36,000 per annum, depending on experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• The performance-related pay plan is directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.