Distribution Coordinator

Bamford Limited; Daylesford; On-site; GBP 29,000; Full time

Job summary

A lifestyle brand company in Daylesford is seeking a Distribution Coordinator who will manage the timely and accurate movement of goods. This pivotal role involves processing orders, coordinating logistics, and ensuring excellent customer service. Ideal candidates will excel in multi-tasking, communicate effectively, and apply strong problem-solving skills to enhance operational efficiency. The role offers a competitive salary and valuable perks, including private medical insurance and volunteering days.

Benefits

Discounts on products and services

Volunteering days

Subsidised private medical insurance

Pension scheme

Life assurance cover

Mental health support

Qualifications

• Ability to communicate clearly and professionally with various stakeholders.
• Demonstrated ability to meet performance targets and manage priorities effectively.
• Comfortable using spreadsheets for data entry and analysis.
• Able to manage multiple tasks while ensuring smooth operations.

Responsibilities

• Process incoming orders from diverse sources accurately.
• Manage weekly order books and arrange stock movements.
• Organise shipments and maintain shipping records.
• Provide high-level customer service and resolve issues promptly.

Skills

Communication skills

Data entry proficiency

Multi-tasking

Collaborative mindset

Attention to detail

Problem-solving ability

Customer service focus

Time management

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

SALARY: £28,700 per annum
HOURS: 40 hours per week

About Us

Daylesford, Bamford, and our hospitality group form an extraordinary family of businesses rooted at Daylesford Organic Farm in the heart of the Cotswolds. Together, they embody a shared philosophy built on sustainability, craftsmanship, and a deep respect for nature. Bamford Collection brings together organic farming, artisan food production, wellness, spa, retail, and hospitality experiences that celebrate mindful living and holistic wellbeing. From our award‑winning farm and restaurants to our spas, cafés, and luxury retail spaces, every part of the collection is united by an uncompromising commitment to quality, authenticity, and responsible stewardship of the land. Our teams work collaboratively across each brand, creating experiences that nourish, inspire, and reflect our dedication to doing things in a considered, thoughtful way.

About the Role

As an integral part of our Supply Chain team, the Distribution Coordinator plays a vital role in ensuring the seamless, timely, and accurate movement of goods throughout our network. This role is central to maintaining the efficiency, reliability, and quality that our customers and partners expect.

Working at the heart of our distribution operations, the Distribution Coordinator oversees the full process of order management, from accurately processing incoming orders to coordinating dispatch, transportation, and delivery. They ensure that every product leaving our sites meets our standards for quality, presentation, and condition, supporting an exceptional end‑to‑end service experience.

Responsibilities

• Accurately process incoming orders from stores, customers, sales teams, and internal departments, ensuring all information is complete and correct.
• Manage weekly ordering books, including distributing, collating, and processing submissions.
• Arrange internal stock movements, collections, and transport, ensuring smooth coordination across sites.
• Organise incoming and outgoing shipments, selecting carriers, scheduling collections, and preparing all required shipping documentation.
• Track shipments in transit, provide timely updates to stores and internal teams, and resolve any delivery delays or issues.
• Maintain accurate and compliant shipping records, including packing lists, bills of lading, and labels.
• Support stores and customers with order status, transport queries, and product information, resolving issues promptly.
• Communicate shortages, delays, or order discrepancies to relevant parties.
• Assist the warehouse with dispatch paperwork and processing when required.
• Deliver a high level of customer service, responding to enquiries quickly and professionally.
• Carry out any additional reasonable tasks requested by management.

Skills You Will Bring

• Able to communicate clearly and professionally with colleagues, customers, transport partners, and suppliers. Confident in relaying information, resolving queries, and maintaining strong working relationships across the business.
• Demonstrated ability to meet performance targets, work to agreed service levels, and proactively manage priorities to support operational efficiency and customer satisfaction.
• Comfortable using spreadsheets for data entry, reporting, analysis, and tracking. Familiar with formulas, formatting, and general data accuracy requirements essential to supply chain and distribution workflows.
• Able to manage multiple tasks simultaneously, coordinate schedules, and maintain structured processes to ensure orders, shipments, and documentation run smoothly and on time.
• Collaborative mindset with the ability to work effectively alongside warehouse teams, transport providers, supply chain colleagues, and customer‑facing departments.
• Meticulous approach to order accuracy, documentation, data integrity, and communication. Ensures errors are minimised and standards consistently met.
• Able to identify issues quickly, investigate root causes, and implement practical solutions to maintain smooth operations and prevent recurring challenges.
• Confident in providing support to stores, customers, and internal stakeholders. Ensures queries are handled promptly, professionally, and with a focus on service excellence.
• Able to work efficiently under pressure, prioritise tasks, and adapt to changing demands while maintaining consistent accuracy and performance.

Perks and Benefits

• Discounts: We offer a range of discounts on our products, treatments, and diningexperiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with acharity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; wecontribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.