Team Leader

Bamford Limited; Greater London, Pooksgreen; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A premium lifestyle brand in the UK is seeking a Café Team Leader to join their dynamic team. This role involves leading the café staff to provide an exceptional guest experience while managing daily operations in a fast-paced, organic-focused café. The ideal candidate should be an inspiring leader with prior café experience and a passion for exceptional customer service. This position offers competitive pay and various employee perks, making it an excellent opportunity for growth and development.

Benefits

Product discounts

Paid volunteering days

Subsidised private medical insurance

Pension scheme

Life assurance

Mental health support

Qualifications

• Previous experience in a café or restaurant setting.
• Ability to deliver exceptional customer service.
• Strong leadership skills and a warm personality.

Responsibilities

• Lead and motivate the café team to deliver outstanding service.
• Oversee daily café operations and maintain high standards.
• Assist in onboarding and training new team members.

Skills

Leadership and teamwork

Excellent communication

Customer care

Problem-solving

Time management

Job description

THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.

SALARY: £12.38 + TRONC, paid weekly
HOURS: 40 Hours including weekends, straight shifts

ABOUT US

Award‑winning Daylesford Organic, one of the UK’s most celebrated sustainable farm estates and organic producers, is seeking an engaging Café Team Leader to join our thriving team. With beautifully curated cafés and farm shops across London and the Cotswolds, Bamford Collection is renowned for championing organic farming, artisan craftsmanship, and mindful living.

As part of our team, you’ll be joining a business rooted in over 20 years of pioneering organic principles, known for its exceptional farm‑to‑fork food, elegant spaces, and warm, intuitive service. Our cafés are designed to reflect our values: community, sustainability, and a deep respect for nature.

ABOUT THE ROLE

Step into a Team Leader role and be at the heart of an exciting, fast‑paced restaurant environment! You’ll lead and motivate the team, deliver outstanding guest experiences, and help drive daily operations to success. If you’re passionate about hospitality, love leading by example, and are ready to grow your career while inspiring others, this is your opportunity to make a real impact.

You’ll ideally have worked in a restaurant or café setting before and come with a bright, warm, and welcoming mentality. Our luxury cafes feature seasonal farm to fork dishes in a relaxed and warm setting, and as a Café Team Leaderyou will be an ambassador for the Daylesford brand and offer an engaged service to our cliental.

YOUR ROLE

• Champion excellent service by ensuring every guest receives warm, knowledgeable and efficient café hospitality, maintaining full compliance with our Order of Service and complaints procedure.

• Lead daily operations including opening/closing procedures, cashing up, daily banking, stock controls, and maintaining accurate till and inventory processes.

• Uphold impeccable standards across health & safety, due diligence, and audit performance (targeting 90%+), ensuring the café remains safe, beautifully presented, and fully compliant.

• Support commercial success by engaging the team in weekly targets, driving spend-per-head, and contributing to sales growth through smooth operational management.

• Nurture and develop the team through structured onboarding, regular coaching, personalised development plans, performance reviews, and ensuring completion of all mandatory training.

• Grow future leaders by providing training and guidance designed to develop team members beyond the Team Leader position, cultivating talent and supporting long‑term progression within the Daylesford/Bamford Collection.

• Act as a calm problem‑solver, offering swift, thoughtful solutions for both guests and team members to maintain a harmonious and service‑focused environment.

• Delegate effectively to support the smooth running of the café and empower team members to take ownership of their responsibilities.

• Complete People administration promptly, supporting the Restaurant Manager with all team‑related processes.

SKILLS AND REQUIREMENTS

• Lead with confidence and warmth, inspiring your team through each fast‑paced service.

• Communicate clearly and calmly, ensuring the whole team feels supported and aligned.

• Deliver exceptional customer care, creating meaningful, memorable moments for every guest.

• Stay composed under pressure, bringing a steady, reassuring presence during busy periods.

• Solve problems thoughtfully and efficiently, making sound decisions that keep service flowing smoothly.

• Take a hands‑on, proactive approach, stepping in wherever needed to support the team.

• Manage time and priorities effectively, helping to maintain smooth operations throughout the day.

• Drive team performance and uphold high standards, ensuring the restaurant looks beautiful and runs seamlessly.

• Foster a positive, collaborative atmosphere, helping both guests and team members feel valued and welcomed.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualli>

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.