Digital Content Officer

Crawley Borough Council; Crawley; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Are you passionate about digital content?

An opportunity has arisen to join our friendly and motivated digital team as we work together to delivery high quality online services for Crawley residents and our colleagues in the council.

Our family of websites includes our main crawley.gov.uk website, a staff intranet, Invest Crawley and our self-service portal myCrawley, as well as several smaller websites including Tilgate Zoo. We work with both proprietary and open-source technology to develop websites that meet our customer’s needs and have a programme of continuous improvement and development - adding new features, carrying out content reviews and developing new websites. All of this while managing the constant flow of new and updated content, which is where you come in.

With experience in the use of content management systems, you will use your skills in writing content for the web and knowledge of best practices and accessibility standards to help maintain and update our public websites and intranet. Naturally, you will have excellent writing, editing, fact-checking and proofreading skills and will be able to use them to publish high quality content and support content improvement projects.

You will also provide support and guidance to content owners. Your excellent communication, influencing and relationship building skills will help you deal with stakeholders across multiple service areas.

You must be well organised and able to respond to the pressure of this busy role, while maintaining the critical attention to detail it requires.

Experience working with analytics, information architecture and user journeys, personas and research techniques will be a distinct advantage.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

This post is for 28 hours per week, over four or five days. Working hours each day are open for discussion.

We have a hybrid working arrangement between home and in our Town Hall, so you will need to be able to travel into Crawley when required.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [e-mail] , Digital Services Manager.