Desktop Support Engineer L2

Excis Compliance Limited; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT support leader is seeking a proactive Desktop Support Engineer L1 to manage IT assets and solve hardware issues. Candidates must have 2-4 years of IT support experience, strong operating system knowledge, and excellent customer service skills. Join a supportive team with opportunities for growth and competitive compensation in Worcester, UK.

Benefits

Competitive compensation

Professional growth opportunities

Supportive work environment

Qualifications

• 2 - 4 years of hands-on IT hardware repair and support experience.
• Ability to perform warranty repairs for HP, Dell, and Lenovo devices.
• Strong technical knowledge of various operating systems.

Responsibilities

• Diagnose, repair, and upgrade IT hardware and software issues on-site.
• Manage IT inventory by overseeing ordering and stock control.
• Prepare and deliver reports on IT stock status and performance.

Skills

IT hardware repair

Customer service skills

Problem-solving

Fluency in English

Education

CompTIA A+ certification

Tools

Windows

OSX

iOS

Android

Microsoft Office

Antivirus tools

Diagnostic tools

Job description

Full time | Excis Compliance ltd | United Kingdom

Posted On 11/06/2025

Job Information

IT Services

Work Experience 1-3 years

City Worcester

State/Province Worcestershire

WR11DJ

Job Description

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Diagnose, repair, and upgrade IT hardware and software issues on‑site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
• Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
• Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.

Requirements

What You Need:

• Only UK citizens can apply for the job.
• 2 - 4 years of hands‑on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
• Strong technical knowledge of Windows, OSX, iOS, and Android operating systems, as well as Microsoft Office and antivirus tools.
• Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
• Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
• Attention to detail, problem‑solving mindset, and readiness to travel or work staggered shifts as required.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Japan and be at the forefront of IT support excellence!