Deputy Program Manager - VA Caregiver

KSA Integration, LLC; Stafford; Hybrid; GBP 66,000 - 89,000; Full time

Job summary

A rapidly growing government contractor is seeking a motivated Deputy Program Manager in Stafford, England. The candidate will oversee customer service operations, ensuring compliance while delivering services to disabled veterans. This full-time position includes managing workflows and staff to achieve key performance metrics. The company offers extensive benefits, including medical, dental, 401K with company match, and professional development opportunities. Ideal candidates possess a bachelor's degree and over 10 years of relevant experience.

Benefits

Medical, Dental, Vision

401K with Company Match

PTO

Flexible Work Environment

Professional Development/Tuition Reimbursement Program

Qualifications

• 10+ years of experience in program or operations management.
• Experience with compliance-driven environments and call center operations.
• Ability to pass Tier-1 background investigation.

Responsibilities

• Assist Program Manager with governance, planning, and execution of contract deliverables.
• Oversee operational workflows and ensure SLA compliance.
• Coordinate staffing, scheduling, and resource allocation.
• Support risk management and incident response.
• Prepare reports and assist with data analysis for monthly and quarterly reviews.

Skills

Leadership

Communication

Program Management

Call Center Operations

Data Analysis

Education

Bachelor’s degree in business, legal, or related field

Master’s degree preferred

Job description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that delivers business and management solutions across three core capabilities: data analytics, comprehensive veterans support, and business process improvement. As a rapidly growing government contractor, we are known for focused customer service, on-time performance, and continuous improvement. Our dedication to culture and employee well-being has earned us multiple recognitions: 2019‑2023 Inc. Best Workplaces, and 2020‑2023 Best for Vets List by Military Times, along with the Department of Labor “Hire Vets” Platinum Medallion Award (2021‑2023).

This Position is Contingent upon Award

Position Overview

We are seeking a highly motivated and experienced Deputy Program Manager to join our team. The ideal candidate will possess extensive experience in providing legal and/or financial services and have a background in call center and customer service operations. They will ensure compliance with established business rules and achieve key performance metrics while delivering financial and legal services to disabled veterans and their caregivers. The role includes overseeing Customer Service Representatives (CSRs), Supervisors, Paralegals, and financial paraprofessionals to meet performance goals and maintain excellent customer service.

Benefits

• Medical, Dental, Vision (82% of employee's premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

Job Type: Full-time/Exempt

Location: Hybrid – Stafford, VA Office

Anticipated Start Date: March 2026

Position Responsibilities

• Assist Program Manager with governance, planning, and execution of contract deliverables.
• Oversee operational workflows and ensure SLA compliance.
• Coordinate staffing, scheduling, and resource allocation.
• Support risk management, incident response, and stakeholder communication.
• Prepare reports and assist with data analysis for monthly and quarterly reviews.

Requirements

• Bachelor’s degree in business, legal, or related field (Master’s preferred).
• 10+ years of experience in program or operations management.
• Experience with call center operations and compliance-driven environments.
• Ability to pass Tier-1 background investigation.

Preferred Skills/Experience

• Experience supporting Department of Veterans Affairs programs.
• Familiarity with HIPAA, Section 508 compliance, and government contracting.
• Strong leadership and communication skills.
• Experience with 24/7/365 operations.

KSA Integration is an equal opportunity employer.