Deputy Branch Manager – Aberdeen

The Edinburgh Bicycle Co-Op; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant company is seeking a Deputy Manager for their Aberdeen store. The role involves supporting the Branch Manager, enhancing customer service, staff management, and overseeing operational tasks. Ideal candidates will have strong leadership skills, a customer-centric approach, and the ability to enhance sales productivity. Emphasizing flexible working and a generous holiday allowance, the company is committed to building a supportive team environment.

Benefits

32 days annual holiday

Staff discount scheme on bikes and accessories

Flexible working hours

Bonus opportunities

Qualifications

• Demonstrable strong administrative, leadership, and motivational skills.
• Effective time-management and problem-solving abilities.
• Focus on service quality and productivity.

Responsibilities

• Supporting the Branch Manager in all tasks.
• Delivering high levels of customer service.
• Dealing with customer service issues and complaints.

Skills

Leadership

Customer Service

Administrative Skills

Job description

Full Time (37.5 hours) Permanent position

We have an exciting opportunity for a Deputy Manager in our Aberdeen store and we’re inviting candidates to apply. Based at our store in George Street, you will work closely with the Branch Manager in all aspects of running the branch.

Key responsibilities include:

• Supporting the Branch Manager in all tasks.
• Delivering high levels of customer service alongside the business’s active selling programme.
• Supporting the management of individuals and groups of staff.
• Ensuring continued staff presence on the sales floors.
• Assisting with display and merchandising.
• Dealing with customer service issues and complaints when they arise.
• Operating specific and regular administrative systems.
• Assisting with staff training and development.
• Assisting in carrying out necessary management procedures.

It is essential that you:

• Can demonstrate strong administrative, leadership and motivational skills, as well as a highly developed sense of customer service.
• Can manage customer and staff expectations while maximising the sales opportunity.
• Are an effective time-manager and a pragmatic problem solver.
• Place great emphasis on service quality and productivity, whilst paying attention to detail and ‘completing / finishing’.
• Have the drive and motivation to identify, act on, and deliver sales opportunities.

In return we offer :

• As a small tight-knit team we are committed to accommodating flexible working hours.
• Competitive rates of pay based on level of experience.
• A generous holiday allowance of 32 days per year.
• An excellent staff discount scheme on bikes, parts, accessories and clothing.
• Supported entry into cycling competitions and events.
• After a year of service, you have the option to join our Co-operative and have a say in how we run our business at our AGM.
• As a Co-operative we also have bonus opportunities for a share in the profits.

If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Aberdeen then we want to hear from you.