Depot Manager

Nixon Hire Ltd.; Dundee; On-site; GBP 100,000 - GBP 125,000; Full time

Job description

Reporting to the Regional Director, the Depot Manager (Customer Service Delivery Manager) is responsible for ensuring the highest quality of all deliveries, installations and services. This role involves leading the team to achieve Operational Excellence and consistently meet or exceed customer service levels.

What's in it for you!

• Attractive Bonus Scheme
• Company Car
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus’s
• Refer a Friend Scheme

About You!

• You should have strong leadership skills, a keen understanding of customer service principles, and a track record of driving performance improvements.
• You should have experience of managing a team,maximising operational excellence and surpassing key performance indicators (KPIs)
• You should have strong IT skills
• A full driving license is required
• Experience working in the equipment rental market is desirable but not essential.

About the Role!

• Delivering exceptional communication to customers to enhance customer satisfaction, and cultivate strong relationships with customers.
• Oversee the delivery ofhigh-quality products and services to all customers.
• Ensuring that all customer site installations are managed, installed, and signed off in strict adherence to company Operational Excellence, from Depot to Delivery process.
• Overseeing the depot's Profit & Loss performance by controlling costs within budget and ensuring the profitable execution of all product and service deliveries.
• Overseeing the management of the depot, you will lead and inspire the team, driving efficiency and innovation in daily operations.
• Ensurethe depot and the team adheresto health and safety legislation and company policies.
• Conduct regular safety inspections and promptly address any identified safety issues.
• Createa positive & motivated work environment by training, motivating, and developing your team members to achieve exceptional results andsupports employee wellbeing.

Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process.

The Benefits

Enhanced Workplace Pension

Life Assurance

Employee Assistance Programme

Reward and Recognition Programme

Milestone Birthday – Extra Day Off

MyActiveDiscounts - Discounted Gym, Fitness and Travel

Charity Match Funding

The Company

Nixon Hire is a leading provider of site accommodation, welfare facilities, plant, portable toilets and solar solutions to hire.

Our vision is to provide outstanding service from exceptional people to ensure we are always first choice.

The Values

We invest in our people and implement processes to allow us to deliver first class service to our customers.

• Offering Products Customers Value

We ensure our products are always the best the marketplace has to offer and meet our customers' changing needs.

• Being An Industry Leader In Innovation

For over 57 years Nixon Hire have embraced change, invested in technology and pioneered products which benefit our customers and the environment.

Nixon Hire
CityWest Business Park, Newcastle Upon Tyne, NE4 7DF
0333 005 0005