Customer Service Agent

Northgate Vehicle Hire Limited; Snodland; On-site; GBP 30,000; Full time

Job summary

A leading vehicle rental company in Snodland is seeking a Customer Service Agent to provide exceptional service and manage customer inquiries. You'll be responsible for vehicle sourcing, resolving queries, and overseeing daily operations. No industry experience is necessary, but a Full UK or EU Driving Licence and strong customer service skills are essential for success. Enjoy competitive salary with bonuses, generous holiday, and benefits program including well-being services and pension schemes.

Benefits

Quarterly bonus scheme (up to £1,470 pa OTE)

24-26 days of annual leave plus birthday day off

Free life assurance (2x salary)

Well-being services and health plans

Exclusive colleague vehicle-leasing schemes

Pension and share scheme

Retailer discounts through Benefits App

Qualifications

• Previous customer service experience is essential, vehicle rental experience is not necessary.
• Must possess a Full UK or EU Driving Licence.
• Good multitasking ability to manage various customer tasks.

Responsibilities

• Manage customer inquiries with exceptional service and a smile.
• Source vehicles for customer bookings and manage daily vehicle movement.
• Oversee customer account administration.

Skills

Customer service know-how

Administration skills

Calm 'can-do' attitude

Job description

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Customer Service Agent

Reference: JAN20262299

Expiry date: 10:27, Mon, 23rd Feb 2026

Location: Snodland

Benefits: superb

Salary: £29,407 pa + bonus up to £1,470 pa OTE
Weekly Hours: 42.5 hours / week

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year . Of course, you’ll have public holidays too and an extra day off to celebrate your birthday !
• free life assurance (2x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!