Dedicated Account Representative

PA2 Assist; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A business support company in Wolverhampton is seeking a Business Support Analyst knowledgeable in the Business Travel industry. The ideal candidate should possess strong Microsoft Office skills, particularly in Excel, and have a proactive approach to problem solving. Responsibilities include maintaining client setups in the MI database and preparing financial reports. This role offers a dynamic work environment focused on client satisfaction.

Qualifications

• Thorough knowledge of the Business Travel Industry is essential.
• Highly skilled with Microsoft Office, especially Excel.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Maintain client setup in the MI database.
• Manage and prepare quarterly review reports and scorecards.
• Analyze client needs and develop MI solutions.

Skills

Business Travel Industry Knowledge

Microsoft Office Expertise

Strong Communication Skills

Proactive Problem Solving

Ability to Analyze Data

Adaptability

Client Relationship Building

Proficiency in Excel Advanced Functions

Tools

Excel VBA

MS Access

Power BI

Job description

What You’ll Do

• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
• Manage and prepare quarterly review reports, monthly & ad-hoc reports to the specification and timescales agreed with the client. Accountable for putting together & checking the accuracy of all scorecards. Assist with building Presentations in order to drive Internal business goals.
• Undertake analysis of client needs and develop MI solutions to meet them.
• Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
• Day to Day functions – support the day to day functions/processes so that the team can work on more strategic focus.
• Accountable for helping to support interactive initiatives from a strategic and technology standpoint.
• Assist with the implementation of new markets & services, ensuring all MI, service delivery, ijet & online processes have been implemented.
• Support with the loading & upkeeping of PRDS requests. Help to audit the air fares checks requested by the client.
• Provide overall client program support to CGM & Global Service Delivery Managers. Assist with putting together action plans, joining calls with the client or local markets when required.
• Facilitate end to end resolutions utilizing internal resources and partnering with Amex GBT support groups.
• Monthly Financial Settlements – Assists Client Manager to ensure all settlements are submitted to finance teams for regional consolidation or global collective on yearly accounts confirmation file.

What We’re Looking For

• Thorough knowledge of the Business Travel Industry
• A good understanding of business travel front Office, mid Office and back office Tools/Processes.
• Highly Skilled With Microsoft Office (Excel, Powerpoint And Word)
• Strong written and verbal communication skills with attention to detail
• Proactive on problem solving & resourceful
• Dedicated and the willingness to succeed.
• Familiar with Amex GBT product knowledge
• Ability to work under pressure and maintain flexibility. To prioritize and manage competing demands to meet deadlines
• Ability to analyze & assess raw data to draw meaningful conclusions
• Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
• Adaptation to change and new direction on short notice
• Ability to identify issues or challenges requiring escalation
• Ability to work under tight timelines and pressure of client driven deliverables / demands
• Ability to build and leverage relationships effectively
• Ability to learn technology and navigate resolution to technology issues using Amex GBT support channels
• Thorough knowledge of insights reporting tool
• Expert in designing dynamic and creative Dashboards, Automation using macros, Statistical Analysis, Advance functions in excel.
• Highly Skilled With MS Access Window API, ActiveX Data Object, Excel VBA, Excel Array Formula, Pivot, Ms Query, Excel Micro Charts
• Proficiency in Building fully-integrated Excel Financial Models and data handling

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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