Customer Water Quality Officer

Thames Water Utilities Limited; Chesterton; On-site; GBP 29,000; Full time

Job summary

A leading UK water company is seeking a Customer Water Quality Officer to conduct water quality tests and ensure customer satisfaction. This role involves traveling to various sites, managing sampling records, and assisting with customer inquiries. A clean driving license and strong customer service skills are required. The position offers a competitive salary of £28,830 per annum, annual leave, and access to various health and well-being benefits. Join us to make a difference in water quality services for millions of customers.

Benefits

Use of a company van

24 days annual leave

Performance-related pay

Generous pension scheme

Access to health and well-being benefits

Qualifications

• Confident in driving a medium size vehicle in busy areas.
• Customer-facing experience, comfortable visiting residential and business premises.
• Clean manual driving license.

Responsibilities

• Testing water samples in domestic homes and businesses.
• Overseeing management of sampling records and maintenance of sampling equipment.
• Assisting with investigating supply issues or customer complaints.

Skills

Customer-facing experience

Driving

Planning

Computer literacy

Attention to detail

Job description

Job title Customer Water Quality Officer Ref 43829 Division Asset Operations & Capital Delivery Location Latton - Cirencester - GL7 5QF Contract type Permanent Full/Part-time Full-time Salary This role will be paid £28,830 per annum, with an additional payment for the standby rota. Job grade A Closing date 19/01/2026

This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers.

Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.

What you’ll be doing as a Customer Water Quality Officer

• You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
• Your main job will be testing water samples in domestic homes and businesses.
• You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
• You might also assist with investigating supply issues or customer complaints now and again.

Working hours

Standard hours are 7:30 am to 3:00 pm. The role also includes participation in a standby rota, with extended hours from 7:30 am to 5 pm and weekend working. Additional payment is provided for standby duties.

What you should bring to the role

• We need someone who’s done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
• You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
• You must have a clean manual driving licence.
• Good at planning your routes, are organised and happy to set up your day and work by yourself.
• It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
• Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.

What’s in it for you?

• Competitive starting salary of £28,830 per annum.
• Use of a company van for business purposes.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.