Customer Support & Operations Associate

FedEx Group; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Scarborough is seeking candidates for a customer service position. The role requires strong interpersonal and communication skills as well as the ability to operate in a high-pressure environment. Candidates must be able to lift heavy packages and complete training successfully. Shift work is necessary with specific days and hours outlined, and a high school diploma is required. The job promotes inclusivity and values diverse applicants.

Qualifications

• Must have the ability to lift 70 lbs and maneuver packages up to 150 lbs.
• Ability to complete all basic and recurring training.
• Must be able to operate in a PC Windows environment.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote continued sales and generate potential incremental revenue.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem-solving skills

Negotiation skills

Ability to work under stress

Education

High school diploma or equivalent

College diploma preferred

Job description

A leading logistics company in Scarborough is seeking candidates for a customer service position. The role requires strong interpersonal and communication skills as well as the ability to operate in a high-pressure environment. Candidates must be able to lift heavy packages and complete training successfully. Shift work is necessary with specific days and hours outlined, and a high school diploma is required. The job promotes inclusivity and values diverse applicants.