Customer Success Executive

Incognito Software Systems Inc; Northampton; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading CRM solutions provider in Northampton seeks a Customer Success Executive to enhance customer relationships and drive satisfaction. The role involves engaging with mid-tier customers, providing guidance to achieve maximum value from solutions, and identifying sales opportunities. Candidates should have experience in Customer Success or Account Management, alongside strong communication skills and familiarity with B2B solutions. Competitive benefits include flexible working arrangements and 23 days of holiday.

Benefits

Flexible working arrangements

23 days holiday + Bank Holidays

Free parking

Company Pension Scheme

Qualifications

• Experience in Customer Success, Account Management, or similar roles.
• Strong verbal and written communication and relationship-building skills.
• Familiarity with B2B software solutions and CRM/marketing platforms.

Responsibilities

• Act as the primary contact for mid-tier customers.
• Build and maintain strong, long-term relationships.
• Identify upsell and cross-sell opportunities.

Skills

Customer Success expertise

Verbal and written communication

Relationship building

B2B software solutions

Technical aptitude

Job description

Customer Success Executive page is loaded## Customer Success Executivelocations: Northamptonshire, West Haddontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R59274**Job Summary:**Role Overview As a Customer Success Executive, you will engage with our mid-tier customers to build strong relationships, provide guidance, and ensure they achieve maximum value from our solutions. Your goal is to drive customer satisfaction, retention, and growth.**Job Description:**Customer Success ExecutiveLocation: Central Northampton ( 3:2 Hybrid ) Reports to: Manager, Customer Success & Marketing Type: Full-time (37.5 hours per week)# About Gold-Vision CRMGold-Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients. Gold-Vision is trusted by organisations worldwide for its flexibility, ease of use and powerful integrations.# Role OverviewAs a Customer Success Executive, you will engage with our mid-tier customers to build strong relationships, provide guidance, and ensure they achieve maximum value from our solutions. Your goal is to drive customer satisfaction, retention, and growth.# Key Responsibilities* Act as the primary point of contact for mid-tier customers.* Build and maintain strong, long-term relationships to ensure customer retention.* Provide product guidance and support to help customers achieve their goals.* Identify upsell and cross-sell opportunities in collaboration with the sales team.* Liaise with internal teams (Customer Care, Marketing, Product Management) to resolve issues and deliver a seamless customer experience.* Monitor customer health and proactively retain customers and address and raise risks.* Assist in onboarding and training customers on our platform.# Requirements* Experience in Customer Success, Account Management, or similar roles.* Strong verbal and written professional communication and relationship-building skills.* Managing expectations and maintaining long-term engagement and trust.* Familiarity with B2B software solutions and CRM/marketing platforms.* Basic technical aptitude for product support.* Sales experience or understanding of upselling/cross-selling strategies.* Ability to work collaboratively across multiple teams.# Nice to Have* Experience in SaaS or technology companies.* Knowledge of customer success tools and methodologies.# What We Offer* Flexible working arrangements ( 3:2 hybrid, flexible start times )* Supportive, collaborative team environment.* 23 days holiday + Bank Holidays* Free parking in Central Northampton* Company Pension Scheme**Worker Type:**Regular**Number of Openings Available:**1At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. *Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.* Volaris Group is part of a CSI Group of Companies