Customer Success Executive

HR GO Driving; Plymouth; On-site; GBP 27,000 - GBP 30,000; Full time

Job summary

A leading IT Managed Services provider is seeking a dynamic Customer Success Executive to enhance client relationships and ensure exceptional service delivery. The ideal candidate will possess strong communication skills and a proactive attitude, contributing to the growth of the client portfolio. This role offers a salary between £27,000 and £30,000 along with attractive benefits, including a healthcare scheme and a generous holiday allowance.

Benefits

25 days of annual leave plus bank holidays

Workplace pension and life insurance

Enrolment into healthcare scheme

Qualifications

• Minimum two years experience in a similar role.
• Driving licence and willingness to travel.
• Exceptional communication and inter-personal skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Ensure services meet client needs and budgets.
• Generate progress reports for clients and the customer success manager.

Skills

Communication

Inter-personal skills

Attention to detail

Organised

Proactive

Solution focused

Education

Overall sound educational background

Tools

Microsoft packages

Job description

Do you have an interest in IT & Telecommunications, and 2 years experience of managing client relationships and looking to grow a career in customer success, client relationship management and IT sectors.

If so, please do read on, and reach out to discuss the opportunity in more detail.

My client provides IT Managed Services and Unified Communications services across the UK from their Devon offices, specialising in providing managed services in IT Support, Cyber, IT Infrastructure, Connectivity and Recovery.

You will report to the Customer Success Manager, and will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers.

The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.

As the Customer Success Executive you will be required to fulfil the following:

1. Build and maintain strong, positive relationships with clients assigned to you.
2. Ensure that all clients receive services that are within their budget and meet their needs.
3. Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
4. Remain diligent and ensure all contracts are renewed upon expiration.
5. Demonstrate exceptional attention to detail with all administrative tasks.
6. Visit clients in order to form a close bond and foster a "can do" attitude.
7. Handle complaints in a professional manner, ensuring follow-up actions are taken and company process followed.
8. Generate progress reports for clients & the Customer Success Manager.
9. Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
10. Deputise for the Customer Success Manager in their absence, where directed.
11. Develop and maintain a sound technical understanding of products and services the company offers.

You must have:
- A minimum two year's experience in a similar role
- A driving licence and willingness to travel
- Exceptional communication and inter-personal skills
- Organised, proactive and with exceptional attention to detail
- Driven and solution focused
- Overall sound educational background
- Basic IT knowledge (including all Microsoft packages)

Salary & Benefits
- £27,000 - £30,000 DOE
- 25 days of annual leave, plus bank holidays, rising by one day per year after five years of service
- Workplace pension and life insurance
- Enrolment into the company's Healthcare Scheme