Customer Services Co-ordinator

Ctx Group; Kettering; On-site; GBP 22,000 - 30,000; Full time

Job summary

A customer service company in Kettering is seeking a Customer Services Co-ordinator to ensure accurate processing of sales orders and provide outstanding customer service. The ideal candidate is self-motivated, detail-oriented, and able to manage multiple tasks efficiently. This full-time role offers a competitive salary and excellent benefits, including a generous pension scheme and opportunities for personal growth.

Benefits

Competitive salary

Generous pension scheme

25 days holiday plus Christmas shutdown

Extra day off for your birthday

Free on-site parking

Friendly working environment

Opportunities for growth

Qualifications

• Self-motivated and highly organised.
• Passionate about delivering outstanding customer service.
• Ability to remain calm and focused under pressure.

Responsibilities

• Process all sales orders with accuracy.
• Manage post-sale order tracking and stock monitoring.
• Ensure timely and complete project fulfilment.

Skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Strong multitasking

Time-management skills

Excellent telephone manner

Professional written communication

Detail-oriented approach

Job description

Customer Services Co‑ordinator

Location: Kettering, England, United Kingdom. Full‑time, entry level. Monday to Friday 8.30 – 5pm (office based). Competitive salary and excellent benefits package.

Overview

We are looking for an energetic and enthusiastic individual to join our dynamic team. If you're self‑motivated, highly organised, and passionate about delivering outstanding customer service, we'd love to hear from you!

What You’ll Be Doing

• Process all sales orders, ensuring complete and accurate customer information is collected and documented.
• Manage post‑sale order tracking, stock monitoring, and project allocation for delivery.
• Coordinate with Dispatch, Purchasing, and other departments to ensure timely and complete project fulfilment.
• Ensure all customer delivery schedules are met efficiently.
• Handle incoming calls professionally and warmly.
• Maintain and improve internal customer service processes.
• Process extras, spare parts, and quick orders promptly to meet lead times.
• Investigate and respond to customer queries and complaints, ensuring thorough resolution.
• Maintain weekly reporting on customer service KPIs.
• Support additional business operations as required.

What We’re Looking For

• Proficiency in Microsoft Word and Excel.
• A methodical, detail‑oriented approach.
• Strong multitasking and time‑management skills.
• A positive, solution‑focused attitude.
• Excellent telephone manner and communication skills.
• Ability to produce clear, professional written correspondence.
• Ability to remain calm and focused under pressure.
• A proactive mindset and a passion for delivering first‑class customer service.

Benefits

• Competitive salary.
• Generous pension scheme.
• 25 days holiday plus Christmas shutdown.
• Extra day off for your birthday.
• Free on‑site parking.
• Friendly, fast‑paced working environment.
• Opportunities for personal and professional growth.

How to Apply

If you're ready to join a thriving company where your contributions make a real impact, apply today!