Customer Service Manager

CRH Group; Craigavon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in manufacturing is seeking a Customer Service Manager in Craigavon, UK. This role involves leading a team to enhance customer experience and retention, and developing a customer service strategy. The ideal candidate will possess a degree in Business Management and significant experience in customer service management within an international environment. Benefits include company pension, healthcare options, and career development opportunities.

Benefits

Company pension contribution

Healthcare options

Career development opportunities

Qualifications

• Proven experience in Customer Service or Internal Sales Management.
• Ability to improve customer service through business decisions.
• Track record of implementing Customer Service strategies.

Responsibilities

• Lead Customer Service teams to enhance customer experience.
• Design and implement customer service strategy.
• Engage with Sales and Operational leaders for customer insights.

Skills

Strong financial and business acumen

Stakeholder management skills

Flexibility for travel

Education

Degree in Business Management or related field

Job description

Customer Service Manager – Network Access Products – UK

United Kingdom, Craigavon, Req ID 518847, Full Time, Onsite, Mid‑Senior Level.

About Cubis Systems

Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide.

Our market‑leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.

Role Overview

The Customer Service Manager leads all customer service teams across the Network Access Products businesses, Cubis Systems & NAL. The role designs and owns the customer service strategy which delivers a best‑in‑place customer experience, leading a team of Supervisors and Customer Care specialists while partnering with Sales & Operational leaders across the Network Access Products business. The role plays a critical role in developing customer relationships, improving customer satisfaction, retention and revenue.

Responsibilities

• Lead a team of Customer Service Supervisors in both Cubis Systems & NAL and a Customer Care specialist to drive improved customer experience, revenue and retention.
• Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL, improving service standards and customer experience in both businesses.
• Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure appropriate governance and resolution of case management, including robust escalation pathways and root‑cause elimination of service issues.
• Drive engagement in the customer intimacy strategy, ensuring engagement with team, Sales and Operational leaders in all businesses, regions and sectors.
• Partner with the Sales Director (NAP), Head of Innovation (NAP) and regional Head of Sales leaders to capture the voice of the customer, translating insights and themes into tangible improvement plans.
• Act as a senior point of contact for escalation, for complaints, complex issues and strategic accounts.
• Partner with external Sales Teams in all local and international regions to proactively communicate on orders, delivery constraints and recovery plans.

Qualifications

• Degree in Business Management, Operations Management, Supply Chain Management, or similar.
• Strong financial and business acumen, with ability to demonstrate where applied to make business decisions which improve customer service.
• Strong stakeholder management skills, locally & cross border or internationally.
• Must be flexible for regular travel to teams based in the UK and Ireland.
• Significant experience in a Customer Service or Internal Sales Management position within a fast‑paced, multi‑sited, international manufacturing environment.
• Proven track record of designing and implementing a Customer Service strategy.

Benefits

• Company pension contribution.
• A range of healthcare options.
• Competitive holidays, including Christmas shutdown.
• Employee Committees for Health & Wellbeing and Inclusion & Diversity.
• Employee referral programme.
• Enhanced family‑friendly policies.
• Career development opportunities across IPE and the wider CRH Group.

How To Apply

Apply now or contact ([e-mail]) to submit applications by Thursday 22nd January 2026. Alternatively apply at [e-mail] by Thursday 22nd January 2026.

Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.