Customer Service Executive

Manpower; Chichester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Chichester is seeking a Customer Service Representative to provide high levels of service. The role involves managing customer inquiries and processing orders through the CRM system. The ideal candidate will be self-motivated and able to prioritize workloads effectively. Benefits include a competitive salary, pension contribution, and a range of employee perks.

Benefits

Competitive salary

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Reward Gateway

Eyecare vouchers

Cycle to work scheme

Employee Assistance Programme

Sharesave

Professional training contributions

Calendar of wellbeing events

Qualifications

• Self-motivated and proactive in managing customer inquiries.
• Ability to prioritize workloads effectively.
• Experience with CRM systems is a plus.

Responsibilities

• Provide high levels of service to customers.
• Keep customers updated on existing orders.
• Process orders in a timely manner.
• Coordinate customer returns and credits.
• Respond to live chat inquiries promptly.

Skills

Customer service

Proactive communication

Order processing

CRM system usage

Job description

Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK's leading supplier of engineering components to the design and engineering industry.

The responsibilities of the Customer Service Representative include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro‑active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.

Hours of Work:

Our company operates on a two-shift basis (on‑site) which rotates weekly, to ensure the best service for our customers.

Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30

Key Responsibilities:

• Proactively keeping customers updated on existing orders and advise of delays as necessary
• Processing orders in a timely manner on our internal CRM system
• Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
• Co-ordinating customer returns and credits
• Ensure all internal and external customer queries are responded to in the agreed time scales
• Respond to live chat enquiries promptly and resolve efficiently
• Complete daily allocated tasks as per the Customer Services Team rota

What we offer:

• Competitive salary
• Employer matched 5% pension contribution
• Life assurance
• Discretionary annual bonus
• 25 days annual leave plus bank holidays
• Reward Gateway
• Eyecare vouchers
• Cycle to work scheme
• Employee Assistance Programme
• Sharesave
• Professional training contributions
• Calendar of wellbeing events

Please forward your CV in the first instance.