Customer Service Coordinator

FutureSight Studios Ltd.; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

A digital design studio and marketing agency is seeking an efficient Office Administrator to join their team in Bristol. This role is vital in managing customer service calls and documentation for accountants. Responsibilities include handling high-volume phone inquiries, filing financial documents, and ensuring office efficiency. Applicants should be fluent in English and Polish and possess strong organizational skills. This position offers a full-time schedule with no weekends, paid breaks, and a supportive office environment.

Benefits

Paid Christmas shutdown

Free on-site parking

Uniform provided

Staff discount for automotive parts

Qualifications

• Proven confidence in handling high-volume phone calls.
• Previous experience in administration, customer service, or a technical/automotive environment.
• Experience handling documentation for external accountants.

Responsibilities

• Handling all inbound phone enquiries professionally.
• Accurately filing and forwarding invoices to accountants.
• Managing digital documents using platforms like Google Drive.

Skills

Fluent in English and Polish

Handling high-volume phone calls

Exceptional organizational skills

Proficiency with Google Drive and Dropbox

Tools

Google Drive

Dropbox

Spreadsheets

Job description

Office Administrator / Customer Service Coordinator

We are seeking a highly organised and communicative Office Administrator to join Milta team. You will play a central role in coordinating our customer service and office operations. Your primary responsibilities will include acting as the first point of contact for a high volume of inbound calls, expertly managing documentation for our external accountants, and ensuring the smooth day-to-day running of our administrative systems. This is a pivotal role where your efficiency and professional manner directly support our team and customer relationships.

Key Responsibilities

• Handling all inbound phone enquiries with a polite, professional, and helpful manner.
• Accurately filing, organising, and forwarding invoices and financial documents to the company’s accountants.
• Managing and coordinating digital documents using platforms like Google Drive and Dropbox.
• Providing exceptional administrative support to ensure office efficiency.
• Adhering strictly to internal processes for confidentiality and data handling.

What We Offer

• A stable, full-time schedule with no weekends or overtime.
• Paid Christmas shutdown period each year.
• Paid 30-minute lunch break & free on-site parking.
• Uniform provided and training given.
• Staff discount & access to trade prices for automotive parts (for personal use).
• A supportive office environment with an on-site coffee machine.
• Fluency in both English and Polish (spoken and written) is essential.
• Proven confidence in handling high-volume phone calls.
• Exceptional organisational skills and the ability to multitask seamlessly.
• Strong attention to detail, particularly with documentation.
• Proficiency with email, phone systems, Google Drive, spreadsheets, and document platforms like Dropbox.
• Reliability, punctuality, and commitment to the stated working hours.
• A professional, customer-focused mindset and a team-player attitude.
• Previous experience in administration, customer service, or a technical/automotive environment.
• Experience handling documentation for external accountants.

FUTURESIGHT™ is a digital design studio, digital marketing agency, and co-founder of a fast-growing international digital group that associates with hundreds of experts worldwide. Our passion for great user experiences and viable businesses enables us to deliver innovative digital products and services, both internal and external. We work with smart companies and people to create a healthier and more sustainable world.

Application Process

This role will commence in January 2026. The successful candidate will undergo a 6-month probation period. A discretionary, non-contractual bonus may be considered upon successful completion of probation.

If you meet the essential criteria and are looking for a stable and rewarding role within a dedicated team, please submit your CV and a cover note in English to [e-mail]

Creative Tech Consultancy from the Heart of London, United Kingdom.

FutureSight, a company incorporated in England and Wales with an operating office in London, United Kingdom. Company registration no. 09181548.