Customer Service Consultant

The New Zealand Automobile Association Inc.; Christchurch; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned automobile association is seeking a part-time Customer Service Consultant in Christchurch. The role involves welcoming customers, processing transactions, and identifying needs for AA products. Candidates should have prior customer service experience, be well-organized, and possess good communication skills. The position offers fixed-term employment with a commitment to customer satisfaction and teamwork. Join a respected organization that celebrates diversity and supports its members.

Qualifications

• Previous customer service or sales experience (motor industry experience a bonus!).
• Strong attention to detail and well-organised.
• Friendly, professional, and confident communicator.
• Good computer and keyboard skills (intermediate level).
• NCEA Level 1 or equivalent.
• A team player who enjoys helping others.

Responsibilities

• Welcoming customers and processing vehicle and driver-related transactions.
• Identifying customer needs and offering relevant AA products and services.
• Handling customer requests and problem-solving with professionalism.
• Maintaining accurate records and transaction processing.
• Supporting your team to meet service targets and deliver a great customer experience.
• Promoting safe work practices and keeping the workplace tidy and efficient.

Job description

Customer Service Consultant page is loaded## Customer Service Consultantlocations: Christchurchtime type: Part timeposted on: Posted Todaytime left to apply: End Date: January 28, 2026 (14 days left to apply)job requisition id: JR100666If you’re reliable, confident with customers, and keen to be part of a tight-knit team — we’d love to hear from you.**This is a fixed term role running from 3rd March 2026 to 7th March 2027****You will be working a 25.5 hour work week on the following days:** **Tuesday, Wednesday, Thursday from 8:00am – 5:00pm** **What You’ll Be Doing | Mō te Tūranga*** Welcoming customers and processing vehicle and driver-related transactions* Identifying customer needs and offering relevant AA products and services* Handling customer requests and problem-solving with professionalism* Maintaining accurate records and transaction processing* Supporting your team to meet service targets and deliver a great customer experience* Promoting safe work practices and keeping the workplace tidy and efficient**About You | Mōu*** Previous customer service or sales experience (motor industry experience a bonus!)* Strong attention to detail and well-organised* Friendly, professional, and confident communicator* Good computer and keyboard skills (intermediate level)* NCEA Level 1 (or equivalent)* A team player who enjoys helping others**Working with the AA | Me mahi tahi tatou ki AA**For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.1 million Members.Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.### Our WhyOur purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.