Customer Service Coach — Digital Platform Expert

Political, International and Development Studies Student Association; Sheffield; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An educational association in the UK is looking for a Customer Service Expert to help customers engage with their pension online. The role involves guiding customers through secure messaging, phone calls, and LiveChat. Ideal candidates will have excellent communication skills, a positive attitude, and a focus on delivering top-notch customer service. This position offers various benefits, including a generous pension scheme and flexible working hours.

Benefits

Bonus opportunity – 6% of annual salary

Generous pension scheme – up to 14%

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Qualifications

• Ability to build rapport and show empathy with customers.
• Strong listening and questioning skills.
• Enjoy working and learning with others.

Responsibilities

• Communicate with customers and coach them on the online platform.
• Support customers through secure messaging, telephone, or LiveChat.
• Provide technical assistance with products.

Skills

Excellent phone manner

Problem solving

Team collaboration

Customer coaching

Positive attitude

Job description

An educational association in the UK is looking for a Customer Service Expert to help customers engage with their pension online. The role involves guiding customers through secure messaging, phone calls, and LiveChat. Ideal candidates will have excellent communication skills, a positive attitude, and a focus on delivering top-notch customer service. This position offers various benefits, including a generous pension scheme and flexible working hours.